Note: The job is a remote job and is open to candidates in USA. TTEC provides customer experience services powered by humanity and technology. The Insurance Customer Service Associate supports customers remotely by responding to incoming communications, researching issues, and providing accurate resolutions while maintaining patient privacy.
Responsibilities
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
Skills
- 6 months or more of customer service experience
- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
- High school diploma or equivalent
- Computer experience
- High speed internet (> 15 mbps)
- While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
- Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
Benefits
- Remote work from El Paso, TX
- Performance bonus opportunities
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- PTO
- Tuition reimbursement
- Health and wellness incentives
- Individualized webcam-enabled engagement and coaching
- 1000s of free courses to support your career growth
Company Overview