Note: The job is a remote job and is open to candidates in USA. DoorDash is a technology and logistics company that supports local commerce through delivery and related services. The Insurance Claims Operations Associate will manage high-volume claims intake, documentation, data updates, and follow-up activities, while using internal systems and AI-assisted tools to progress cases accurately and efficiently.
Responsibilities
- Execute high-volume intake and case processing across multiple channels
- Prepare and submit FNOL details for claim establishment
- Review, organize, and accurately input incoming documentation and attachments
- Identify and resolve missing, inconsistent, or incomplete information using defined workflows and tools
- Support operational workflows by addressing routing issues, intake gaps, and system exceptions
- Maintain accurate, consistent, and up-to-date data across multiple systems
- Manage multiple priorities in a fast-paced, production-driven environment while meeting daily performance targets
- Communicate effectively with internal teams to ensure timely and efficient case progression
- Contribute to continuous process improvements as workflows evolve with automation and AI
Skills
- 1+ years of experience in operations, claims intake, insurance support, or a similar high-volume environment
- Strong attention to detail and ability to follow structured processes consistently
- Comfortable working across multiple systems and tools simultaneously
- Ability to manage time effectively and meet daily productivity expectations
- Strong written and verbal communication skills
- Ability to handle sensitive and confidential information with discretion
- A process-driven mindset with a focus on accuracy and efficiency
- Ability to thrive in a fast-paced, metrics-driven environment
- Strong organizational skills and ability to manage repetitive workflows with consistency
- Adaptability as tools, systems, and workflows evolve with automation
- Experience in insurance, claims, or risk operations is a plus (but not required)
Benefits
- Fully remote work arrangement
- A 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- A mental health program
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked and paid sick time accrued at 1 hour for every 30 hours worked
- Premium healthcare
- Wellness expense reimbursement
Company Overview
Company H1B Sponsorship