Note: The job is a remote job and is open to candidates in USA. Optum is hiring a Senior Instructional Designer to identify performance gaps and design learning solutions aligned with job skills, business goals, and customer needs. The role leads projects across analysis, design, development, implementation, evaluation, and continuous improvement, creating instructor-led and self-paced learning solutions.
Responsibilities
- Partner with SMEs, business stakeholders, and customer leadership to identify performance needs, business objectives, learner requirements, and desired outcomes
- Conduct learning and performance analyses to diagnose root causes, identify critical job skills, and determine the most effective solution strategy
- Apply performance-based learning principles to design solutions focused on what learners must do, not just what they must know
- Design and develop instructor-led, virtual, self-paced, and performance support solutions that enable measurable job performance improvement
- Utilize learning development tools and platforms (e.g., Articulate 360) to create engaging, skills-based learning experiences
- Create project deliverables including learning strategies, design documents, storyboards, assessments, performance support materials, and evaluation plans
- Manage end-to-end execution of learning projects through analysis, design, development, implementation, evaluation, and sustainment activities
- Collaborate with stakeholders to define success metrics and evaluate the effectiveness and business impact of learning solutions
- Analyze learner, quality, and operational performance data to identify opportunities for continuous improvement and optimization
- Collaborate with peers across the training organization to share best practices, improve design standards, and ensure learning quality
- Mentor peers and contribute to the development of instructional design capabilities across the organization
- Effectively manage multiple projects, competing priorities, timelines, and stakeholder expectations
- Accurately track project progress, risks, dependencies, and deliverables within project workplans
- Communicate effectively with customers, peers, SMEs, and Optum Learn leadership throughout the project lifecycle
Skills
- High School Diploma / GED
- Must be 18 years of age OR older
- 5+ years of experience designing and developing instructor-led, virtual, and self-paced learning solutions
- 5+ years of experience applying instructional design methodologies, learning analysis techniques, and adult learning principles
- 2+ years of experience managing learning projects from initiation through implementation and evaluation
- Experience conducting needs analysis, performance analysis, workflow analysis, or similar consultative discovery activities
- 5+ years of experience using Microsoft Office suite applications and tools
- 2+ years of experience using Articulate 360 suite applications and tools
- Demonstrated ability to align learning solutions to business outcomes, performance metrics, and learner needs
- Demonstrated ability to manage learning content within a Learning Management System (LMS)
- Demonstrated ability to apply visual design principles and accessibility standards in learning content development
- Demonstrated ability to communicate effectively, think critically, solve complex problems, and influence stakeholders
- Demonstrated ability to manage multiple priorities while maintaining quality and attention to detail
- Demonstrated ability to balance creative instructional design approaches with practical business and performance requirements
- 2+ years of experience working within the healthcare industry
- Experience leveraging performance consulting, performance-based learning methodologies, or human performance improvement practices
- Experience analyzing learner, quality, operational, or business performance data to inform learning decisions
- Experience facilitating stakeholder discovery sessions, workflow analysis, or solution design workshops
- Experience with learning measurement, evaluation, and continuous improvement methodologies
Benefits
- National remote work: telecommute from anywhere within the U.S.; hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area are required to work in the office a minimum of four days per week.
- On-the-job training (duration not specified).
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
- Career development opportunities.
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