Note: The job is a remote job and is open to candidates in USA. Hanson Consulting Group is seeking an Instructional Designer / Technical Writer to support a client's internal operational organization in the technology industry. The role creates learning and technical process materials, translates complex technical workflows into practical resources, and partners with subject matter experts and stakeholders to support learning, adoption, and consistent execution.
Responsibilities
- Design and develop internal learning and enablement materials for technical and operational audiences
- Develop e-learning modules, training decks, facilitator guides, storyboards, self-paced learning experiences, and role-based learning paths
- Partner with technical and operational subject matter experts to gather, validate, organize, and synthesize information
- Translate complex technical concepts, systems, and workflows into clear, accurate, learner-focused content
- Apply adult-learning principles and instructional design methodologies to improve comprehension, retention, and on-the-job application
- Define learning objectives, structure content, and recommend the appropriate format or learning modality for the audience and business needs
- Incorporate stakeholder feedback and manage content through review, revision, approval, and publishing cycles
- Ensure materials are consistent, accessible, current, and aligned with established quality and documentation standards
Skills
- 5+ years of experience in Instructional Design, Learning & Development, Technical Writing, Enablement, or a related discipline
- Proven experience creating training and process documentation for technical, operational, or professional audiences, including e-learning content, training materials, SOPs, playbooks, FAQs, and job aids
- Strong technical writing, content design, and information architecture skills, with the ability to translate complex subject matter into clear, actionable content
- Excellent written and verbal communication skills, including experience partnering with subject matter experts and managing stakeholder feedback
- Knowledge of instructional design methodologies such as ADDIE, adult learning principles, or comparable learning frameworks
- Experience with e-learning authoring tools and learning platforms
- Familiarity with Microsoft 365 tools, SharePoint, and knowledge management or content management systems
- Experience supporting organizational readiness, change management, process adoption, or operational enablement initiatives
- Experience creating content for complex technical environments such as engineering, infrastructure, supply chain, logistics, operations, or data center organizations
- Knowledge of accessibility and inclusive design best practices for learning and documentation
- Strong communicator who builds effective partnerships across technical and non-technical teams
- Highly organized, detail-oriented, and comfortable bringing structure to complex or evolving information
- Curious, adaptable, and able to quickly learn new systems, processes, and business domains
- Learner-focused mindset with a passion for creating practical, user-centered content
- Comfortable working through ambiguity, incorporating feedback, and iterating toward high-quality deliverables
Benefits
- Part-time (approx. 20 hours per week)
- Remote role
Company Overview