Note: The job is a remote job and is open to candidates in USA. Agero, Inc. is a leading provider of digital driver assistance services, dedicated to enhancing the vehicle ownership experience through innovative technology and strong client relationships. The Instructional Designer will play a crucial role in developing effective learning solutions to support associates in delivering exceptional service, utilizing various methodologies to improve performance and drive business results.
Responsibilities
- Develop innovative design solutions using technology and non-technology methods to create asynchronous/synchronous/blended learning solutions, Instructor Led Training, job aides, facilitator guides/resources, etc
- Develop learning solutions using a variety of tools including: e-learning software, virtual learning platforms, AI enabled technologies, and standard Agero templates
- Design assessments to validate learning and learner’s ability to apply newly learned skills and behaviors. Use the results of those assessments to improve learning programs
- Using various scorecard metrics and results, measure the impact of improved skills/behaviors against desired business results. Adjust learning experiences where necessary
- Simultaneously lead multiple projects of varying size using project management tools and processes
- Engage with business unit SMEs to ensure the accuracy of all learning content
- Partner with colleagues across the Enterprise to identify opportunities for improving business performance through learning programs, tools and resources. Action those findings to drive improvement
- Facilitate Train the Trainer Sessions and training as required by the business needs
Skills
- College Degree or equivalent work experience
- 4-7 years of experience designing and developing engaging, effective learning programs
- 2 - 4 years experience as an engaging facilitator
- Proven experience working in, or supporting, a dynamic high-volume service or sales organization where flexibility is a core skill
- Strong experience project managing the analysis, design, development, implementation, and evaluation of learning programs and initiatives
- Experience using e-learning and distance learning tools
- Formal training in Instructional Design, job aid design, adult learning theory, delivery systems and evaluation techniques
- Moderate proficiency in Articulate Storyline
Benefits
- Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- 401(k) plan with company match and tuition assistance to support your future goals.
- Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Company Overview