Note: The job is a remote job and is open to candidates in USA. Steak n Shake is seeking an experienced Instructional Designer to support its Learning & Development function. The role creates performance-driven eLearning, instructor-led training, and job aids for restaurant and corporate teams, while partnering with Operations to improve execution, guest experience, and retention.
Responsibilities
- Design and develop eLearning, instructor-led training, and job aids for frontline and leadership roles
- Apply adult learning theory and instructional design models (ADDIE, SAM)
- Align training with operational initiatives, menu changes, and promotions
- Develop and manage content in the LMS; incorporate video and interactive learning
- Evaluate training effectiveness using feedback, LMS data, and field metric
- Partner with Operations to pilot, refine, and roll out training program
- Visiting restaurants to observe operations, validate effectiveness, and gather feedback
Skills
- Bachelor's degree in Instructional Design, Education, or related field
- Master's degree plus5+ years instructional design experience
- 5+ years' experience training frontline hourly teams and managers
- Proficiency (3-5 years' experience) with eLearning tools (Articulate Storyline/Rise, Camtasia, Canva, Adobe, Vyond)
- Strong communication, project management, and stakeholder collaboration skills with proven ability to meet deadlines
- Data driven mindset with the ability to evaluate learning impact using Kirkpatrick type frameworks
- Knowledge of food safety standards, QSR standards, and hospitality principles
- (QSR, retail, or hospitality preferred)
Benefits
- Remote/Hybrid work arrangement in a main Steak n Shake market
Company Overview