Note: The job is a remote job and is open to candidates in USA. SEON is a fraud prevention and AML compliance company that helps businesses reduce fraud, manage risk, and protect revenue. The Instructional Designer will create and deliver learning experiences for revenue teams, primarily supporting sales readiness, onboarding, product knowledge, and ongoing performance, while contributing to customer education. The role involves partnering with stakeholders, assessing learning needs, managing instructional design projects, and measuring learning effectiveness.
Responsibilities
- Design, develop, and maintain learning solutions using the ADDIE model (or comparable instructional design frameworks) to ensure content is grounded in a clear needs analysis and measurable objectives
- Select appropriate instructional strategies based on audience, content, and business goals in order to build eLearning courses, job aids, videos, assessments, and other learning assets using Articulate Rise and other authoring tools as needed
- Design and deliver training that supports sales readiness, including onboarding/ramp programs, product and process training, and ongoing skill-building for SEON's sales teams
- Conduct learning needs assessments by collaborating with sales leaders and subject matter experts (SMEs) to identify skill and knowledge gaps
- Apply adult learning theory and instructional design best practices to create content that drives retention and behavior change
- Support customer education efforts as needed, developing customer-facing learning content that helps SEON customers adopt and succeed with the product
- Partner with stakeholders and SMEs to gather content, validate accuracy, and ensure learning materials reflect current product, process, and sales messaging
- Evaluate the effectiveness of learning programs using feedback, assessment data, and business metrics, and iterate on content accordingly
- Maintain and update existing learning content as products, processes, and sales methodologies evolve
- Manage multiple learning projects concurrently, working independently to move learning products from concept through development, review, and deployment
Skills
- Demonstrated experience applying the ADDIE model (or similar instructional design frameworks such as SAM) to design and develop learning solutions
- Hands-on experience building courses in Articulate Rise
- Background in or working knowledge of sales enablement, including understanding of sales cycles, ramp/onboarding programs, and what drives sales readiness
- Background in or working knowledge of customer education, including designing learning content that helps external customers or users adopt and succeed with a product
- Strong understanding of adult learning theory and instructional design best practices
- Experience conducting learning needs assessments and translating findings into effective learning strategies
- Strong project management, organizational, and communication skills, with the ability to manage multiple priorities and deadlines independently
- Excellent collaboration skills, with experience working closely with SMEs, sales leaders, and cross-functional stakeholders
- Experience working in a SaaS or technology company's Learning & Development or Sales Enablement function preferred
Company Overview