Now hiring in the following states: Alabama, Arizona, Arkansas, Delaware,
Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana,
Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota,
Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia,
Wisconsin, and Wyoming.
Remote Install Specialist are responsible for supporting Installation and/or
Servicing customer alarm equipment while providing an awarding wining customer
experience leveraging world class tools and technology. In this remote
technical role, you will provide over-the-phone assistance troubleshooting and
installing equipment via remote scheduled appointments to new and existing ADT
customers. Our goal is to provide support for our customers’ needs remotely
while offering peace of mind in assisting customers with protecting what matters
most to them.
Key Responsibilities:
Provide top-notch installation assistance to existing customers via scheduled
outbound calls, ensuring swift, accurate, and effective solutioning.
Install a wide range of ADT products and services, clearly communicating
complex issues and their resolutions to enhance the customer experience.
Showcase in-depth knowledge of ADT products and services to enhance customer
satisfaction.
Educate the customer on the functionality of their system for maximum use
potential
Identify and offer additional security and home automation solutions to
further enhance the customer’s home and quality of life.
Address various technical issues and determine best course of action for
customer resolution to include partnering with Remote Service or Field
partners appropriately.
Experience & Qualifications
High school diploma or equivalent required; some college credits or a degree
preferred.
At least 1 year of Customer Service experience required with technical
support experience preferred.
Skills: Technical aptitude, excellent problem-solving skills, selling skills,
and the ability to handle multiple tasks efficiently.
One (1) year of home security systems technician experience is highly
preferred.
Work from home position must have private work area that is quiet and free of
distractions and meets company standards with adequate internet bandwidth to
perform the role.
Why Join ADT?
Work Remotely: Enjoy the flexibility and comfort of working from home.
Career Growth: Advance through our tiered specialist program with
opportunities for continuous learning and development.
Impactful Work: Make a real difference by enhancing the safety and
satisfaction of our customers.
Supportive Team: Join a collaborative and supportive team dedicated to your
success.
The pay range is $16.66 - $21.00 an hour and is based on experience,
qualifications, and the role you are selected for. We offer employees access to
healthcare benefits, a 401(k) plan and company match, short-term and long-term
disability coverage, life insurance, wellbeing benefits and paid time off among
others. Employees accrue up to 120 hours in their first year. Your accrual rate
increases after your first year. We also offer 6 paid holidays.
The anticipated end date for application submission 9/11/2026 . The role is
scheduled to start 10/12/2026.