Note: The job is a remote job and is open to candidates in USA. Sequel Med Tech, headquartered in Manchester, New Hampshire, is focused on developing transformative drug-delivery advancements for diabetes management. The Inside Sales Specialist will promote and sell Sequel's products, manage customer interactions, and collaborate with various teams to enhance customer experience.
Responsibilities
- Promote and sell Sequel’s product portfolio, including the twiist device, to meet or exceed business development goals within the assigned sales territory
- Collaborate with Territory Business Leaders and Clinical Diabetes Specialists within specific territories to drive new customer starts
- Make outbound sales calls to customers who have shown interest in the twiist device, explaining product benefits and how twiist compares to competitors
- Manage incoming queue calls, addressing customer inquiries and providing information about products and services
- Work to understand customers' underlying needs or issues and provide tailored information and solutions
- Communicate with customers about the benefits of Sequel’s products and pharmacy benefits
- Manage communication with customers throughout their product journey, ensuring a positive and professional experience
- Perform all required documentation and data entry in Salesforce
- Maintain up-to-date knowledge of industry trends and competitive products
- Coordinate with the field team, doctor's offices, and customers to ensure effective customer onboarding
- Offer feedback on process improvements to enhance sales and customer experience
Skills
- Bachelor's degree, or equivalent combination of education and experience
- 1+ years of demonstrated successful sales experience in medical device, pharmaceutical, healthcare or consumer product related field
- Experience providing remote support, particularly in a regulated environment
- Demonstrates persistence and creative problem-solving skills to address obstacles and challenges to deliver successful outcomes
- Delivers oral and written communications that make an impact and persuade their intended audiences
- Effectively handles interactions at all levels and appropriately responds to sensitive situations
- Effective Self-Management and Action Orientation
- Thrives in a fast-paced environment and operates with a sense of urgency and passion for achieving sales goals
- Demonstrates the ability to work well under pressure and maintain composure in the face of difficult and/or challenging situations
- Effectively handles multiple challenges or tasks through prioritization and multi-tasking
- Position remotely based, but requires occasional travel to home office in Marlborough, MA
- Sales experience in a medical or health-related environment is preferred
- Knowledge of diabetes and experience supporting customers with diabetes is preferred
- Experience supporting customers through the pharmacy channel is preferred
- Bilingual Candidates preferred
- Experience with Salesforce CRM preferred
- Prior B2B or B2C experience preferred
Benefits
- Automatically enrolled in our 401k plan, featuring a 6% company match and 100% immediate vesting
- Capped out-of-pocket insulin costs
- GLP-1 coverage across all plans
- Access to a variety of Meritain health insurance plans to suit your needs
- Flexible Spending Accounts (FSAs) or Health Savings Account (HSA)
- Vision and dental coverage
- Voluntary options such as long-term disability, accident, critical illness, hospital indemnity
- Discounts for pet care
- Employer-paid short-term disability and life insurance
- Flexible PTO
- Generous paid holidays
- Flex Time options
Company Overview