Note: The job is a remote job and is open to candidates in USA. TEVET is a federal reseller of engineering equipment and supplies and a provider of technology and defense solutions for government agencies and their prime contractors. The Inside Sales Representative drives profitable growth across Aerospace, Defense, and Government accounts by managing the quote-to-order lifecycle, customer and supplier relationships, compliance, documentation, and cross-functional issue resolution.
Responsibilities
- Own the full quote‑to‑order lifecycle, including creation, revisions, follow‑ups, and margin protection
- Develop and maintain strategic relationships with buyers, procurement teams, engineers, and supplier partners
- Proactively call customers to confirm requirements, influence decisions, overcome objections, and drive quote‑to‑order conversion
- Proactively call suppliers to confirm pricing, lead time, technical details, and resolve issues
- Deliver high‑quality communication (email, phone, portals) with a strong bias for speed, accuracy, and professionalism
- Manage RFQs, clarify specifications, validate documentation, and ensure all requirements are met
- Ensure strict compliance with quality clauses, flow‑downs, contractual obligations, and QMS standards
- Escalate risks early and document resolutions clearly and accurately
- Partner with Account Managers to confirm pricing, terms, and delivery commitments
- Resolve issues across Sales, Supply Chain, Quality, and Operations related to lead times, quality requirements, invoices, discrepancies, or compliance barriers
- Protect customer satisfaction and ensure continuity of support during absences through cross‑coverage
- Maintain accurate, timely CRM documentation, logging calls, notes, meetings, tasks, next steps, and opportunity updates
- Use CRM reports and dashboards to manage workload, prioritize follow‑ups, and support data‑driven decision making
- Contribute to continuous process improvements for quoting, documentation, communication, and customer experience
- Effectively leverage approved company AI tools and resources to enhance productivity, streamline workflows, and improve the quality, accuracy, and efficiency of deliverables while ensuring strict adherence to data privacy, ethical standards, and all company policies
- Contribute to TEVET’s continuous improvement culture by proposing and piloting new use cases, sharing insights and best practices, providing feedback on AI tools, documenting measurable results, and coaching teammates to maximize collective capability
Skills
- Bachelor's degree, pursuing a degree, or equivalent combination of education and relevant experience
- 3+ years in customer service or sales roles
- Exceptional verbal and written communication skills
- Strong phone presence comfortable with talk‑time and proactive outreach
- Ability to manage multiple accounts, competing priorities, and tight deadlines
- Strong problem‑solving skills with the ability to navigate gray areas and make sound decisions
- Understanding procurement, contracting, and basic accounting concepts
- High attention to detail, accuracy, and organization in a fast‑moving environment
- Team-oriented with willingness to mentor, support peers, and collaborate across departments
- 3+ years of CRM experience
- Proficiency in Outlook, Excel, Word, and PDF tools
- Comfortable with portals, digital documentation, and online research
- Strong computer literacy in Windows‑based systems and cloud applications
- 5+ years preferred in B2B or Government/Prime Contractor environments
- Experience with FAR/DFARS or Government contracting strongly preferred
- HubSpot preferred
- Occasional travel may be required for customer visits or training
Company Overview