Note: The job is a remote job and is open to candidates in USA. NWS is seeking an Inside Sales Manager to lead major accounts and help define and drive the overall Inside Sales process. The role focuses on account growth and maintenance, customer onboarding, CRM and reporting implementation, quote and order management, team coordination, procurement collaboration, and account performance improvement.
Responsibilities
- Execute and manage all open quotes, orders, and communication between customers, internal operations and administration to ensure the salespeople in the field can deliver quotes in a timely matter, secure best pricing, and execute on-time delivery of received orders. This includes interactions with procurement, updating forecasts for current repeat buying accounts, and working with external salespeople for real time information as well as the customer service team on order prioritization
- Primary Inside contact for designated major accounts – regularly communicating status of open orders, backordered items, shipping information
- Manage regional house accounts and growth
- Work with management on implementation of CRM to track and report opportunities and define sales pipeline
- Help create reports as necessary from CRM, SalesPad and other data sources as required
- Communicate assigned work and prioritize tasks for subordinates within the team
- Assist with training team members as required
- Assist with development of documented procedures for sales ad order management functions
- Work with procurement to help implement standard pricing, tiered pricing, as well as min-max levels on repeat items
- Serve as the main POC when onboarding a new customer i.e.: manage the credit application process once the salesperson submits for approval
- Travel as needed (10-20% max), primarily working with the sales team and procurement on large scale BOM's and quotes
- Collaborate with Procurement on forecasting and purchase planning
- Work with the warehouse on shipping schedules for the week, and shifting priorities in a fluid day to day operation
- Assist with development of key performance metrics for designated client accounts, with emphasis on gross margin preservation and improvement
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