Note: The job is a remote job and is open to candidates in USA. Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics. As an Inside Sales Manager, you will lead a team to support a key customer, oversee inside sales activities, and enhance operational execution to drive revenue growth.
Responsibilities
- Team Leadership & Development: Set clear performance goals, establish measurement standards, manage schedules, delegate tasks, and provide ongoing coaching
- Operations Management: Oversee day-to-day customer order statuses, returns, complaints, and requests to ensure timely, high-quality resolution
- Data & System Integrity: Maintain absolute accuracy of data and customer requirements within SAP while ensuring strict compliance with company guidelines
- Cross-Functional Collaboration: Partner with intercompany departments to resolve order issues and collaborate with sales, marketing, and product teams
- Program Execution: Manage the execution, requirements, and maintenance of specialized customer programs
- Sales Optimization: Issue customer quotations, proactively follow up on results, and utilize data analysis reports to improve program communication
- Training & Onboarding: Arrange and deliver team training based on new operational requirements or shifting market strategies
- Travel: Ability to travel as needed to support business objectives (up to 30%)
Skills
- Bachelor's degree in business administration, sales, marketing, or a related field
- Progressive experience in customer operations or inside sales
- Prior experience directly leading and developing customer service teams in a fast-paced environment
- Experience supporting customers within the electronics, manufacturing, connectivity, optical networking, or related industries
- Experience utilizing SAP or a similar ERP and CRM platforms to manage customer orders, pricing, inventory, and operational data
- Interpersonal Excellence: High levels of empathy, patience, active listening, and a positive, professional demeanor
- Communication Proficiency: Exceptional verbal and written communication skills to effectively engage with internal teams and external customers
- Problem-Solving Ability: A proven track record of navigating ambiguity and developing creative workarounds for complex challenges
Benefits
- Medical
- Dental
- Vision
- Flexible spending and health savings accounts
- Life insurance
- ADD
- Disability
- Retirement
- Paid vacation/time off
- Educational assistance
- Infertility assistance
- Paid parental leave
- Adoption assistance
Company Overview