Note: The job is a remote job and is open to candidates in USA. CooperSurgical is a fertility and women’s healthcare company offering medical devices and healthcare solutions to support patients and families. The Inside Sales Learning & Development Manager will transform inside sales into a high-performing function by designing and delivering scalable training, onboarding, and capability-building programs. The role partners with sales and cross-functional stakeholders, manages learning content, and measures training impact against business outcomes.
Responsibilities
- Design and deliver a comprehensive learning strategy tailored to inside sales roles across the supported business units (Office, STEM, and Fertility), with a focus on virtual engagement, phone-based selling, and digital communication
- Build and facilitate training programs that strengthen selling skills, product knowledge, clinical understanding, and business acumen
- Elevate capabilities in areas such as objection handling, call planning, account penetration, and whitespace opportunity identification
- Develop and execute blended learning programs (asynchronous and live) for both new hires and tenured inside sales professionals
- Create scalable onboarding experiences that accelerate time-to-productivity
- Lead engaging, high-impact virtual and in-person training sessions aligned to adult learning principles
- Partner with BU Learning and Development Subject Matter Experts in order to elevate product knowledge and application
- Partner with Sales Leadership to align learning initiatives with revenue goals, growth priorities, and performance gaps
- Collaborate with Marketing, Medical, and other key stakeholders to ensure training reflects current messaging, product positioning, and market dynamics
- Support product launches, new indications, and strategic initiatives through targeted training programs
- Serve as the subject matter expert for inside sales excellence, ensuring training content reflects best practices in remote selling environments
- Develop high-quality, compliant training materials in collaboration with internal teams and external vendors
- Manage content lifecycle, including updates, approvals (e.g., Veeva), and ongoing optimization
- Apply the ADDIE model to design, implement, and continuously improve learning programs
- Establish clear learning objectives and performance metrics tied to business outcomes
- Measure training effectiveness through assessments, time to performance, behavioral assessment, learning data, field performance, and QBRs adjusting programs accordingly
- Drive alignment across Sales, Marketing, Medical Affairs, Market Access, HR, and other stakeholders to ensure cohesive learning experiences
- Lead and influence within a matrixed organization, managing initiatives without direct authority
- Support broader Learning & Development initiatives and contribute to enterprise-wide capability building
- Integrate modern learning technologies, eLearning, and digital tools to enhance engagement and scalability
- Stay current on inside sales trends, tools, and methodologies to continuously evolve training approaches
- Support national and regional sales meetings with impactful learning experiences
Skills
- Willingness to travel up to 30–50% as needed
- Experience in Learning & Development or training leadership roles
- Background in women's health or medical device industry
- Experience designing eLearning and leveraging learning technologies
- Strong project management skills with the ability to manage multiple priorities
- Familiarity with CRM and inside sales platforms (e.g., phone systems, virtual engagement tools)
- Remote role with dedicated workspace required
- Travel may include corporate meetings, training sessions, and industry events
- Ability to facilitate extended training sessions (virtual and in-person)
- Bachelor's degree (BA/BS)
- Demonstrated success in virtual/inside sales environments
- Strong understanding of consultative selling, adult learning principles, and customer engagement strategies
- Proven facilitation skills in both live and virtual settings
- Strong communication, presentation, and stakeholder management skills
- Ability to quickly learn complex product and disease state information
- Inside Sales Expertise (virtual selling, phone-based engagement, digital communication)
- Instructional Design & Facilitation Excellence
- Strategic Thinking & Business Alignment
- Data-Driven Decision Making
- Cross-Functional Collaboration & Influence
- Project Management & Execution
- Communication & Storytelling
- Adaptability and Continuous Improvement
- 2–3 years of experience in inside sales, sales training, or learning & development, preferably within medical devices or healthcare
Benefits
- Medical coverage
- 401(k)
- Parental leave
- Fertility benefits
- Paid time off for vacation, personal, sick and holidays
- Multiple other perks and benefits
- Remote role
Company Overview