Note: The job is a remote job and is open to candidates in USA. TalentCompass is recruiting for a specialty distributor of industrial automation controls and a manufacturer of custom control panel solutions. The Inside Sales & Customer Service Manager will lead and develop the customer service team while establishing and growing inside sales capabilities, improving processes, and driving operational excellence.
Responsibilities
- Lead, coach, and develop the customer service team, including team leads and future hires
- Establish processes, performance standards, and accountability measures to elevate the customer experience
- Develop and track key performance indicators (KPIs) related to customer service quality, response times, and team performance
- Identify opportunities to improve workflows and increase operational efficiency
- Design and implement an inside sales strategy focused on upselling, cross-selling, and proactive customer engagement
Skills
- Experience managing a customer service team within a B2B distribution, industrial, or technical products environment
- Direct exposure to inside sales, either through managing an inside sales team or prior experience as an inside sales representative
- A proven track record of improving or building customer service operations, including implementing KPIs, redesigning workflows, and driving measurable performance improvements
- Experience within industrial distribution, automation, electrical, HVAC, MRO, or related industries is strongly preferred
Benefits
- This position can be performed on-site in Canton, GA or remote.
- A sign-on bonus is also available for qualified candidates who are open to relocating.
Company Overview