Note: The job is a remote job and is open to candidates in USA. Prescott’s Med is a medical device services company specializing in the distribution and refurbishment of essential healthcare equipment. The Inside Sales - Contract Support Specialist supports inside sales across assigned territories by renewing service contracts and warranties, generating leads, developing new business, and coordinating cross-sell and up-sell opportunities with field sales teams and technicians.
Responsibilities
- Manage a high volume of incoming leads and convert them into sales opportunities
- Communicate with potential customers via cold calling, email, and online chat to understand their needs and recommend suitable products
- Utilize a consultative selling approach to educate customers on the benefits and features of our products and services
- Track and manage leads, pipeline, and sales activities using NetSuite CRM software
- Nurture relationships with existing and previous customers to generate repeat business and upsell opportunities
- Ensure customer satisfaction through ongoing communication and relationship management; resolve any issues that may arise post-sale
- Maintain detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems
- Provide periodic territory sales forecasts
- Collaborate with the sales team to develop and implement effective sales strategies and achieve sales targets
- Provide exceptional customer service and support throughout the sales process
- Perform other duties as assigned
Skills
- High school diploma or GED required
- Minimum of 1-2+ years of experience in inside sales or a customer service role
- Proven track record of meeting or exceeding sales targets
- Strong phone presence and ability to engage customers and build rapport
- Ability to quickly understand customer needs and recommend appropriate solutions
- Understanding of marketing and sales motions
- Eligible to work in the United States
- Experience working with NetSuite is a plus
- Familiarity with the healthcare or medical device industry is a plus
- Prior experience working with field sales reps and cross-functional business units is a plus
Benefits
- Paid time off
- Healthcare insurance (medical dental, and vision coverage)
- Accident insurance, critical illness, and hospital indemnity insurance
- Short term (employee paid) and long-term disability (employer paid)
- 401K plan with company matching
- Continuous learning and development - offering opportunities for training, workshops, and certifications
- Our fun and inclusive work environment celebrates diversity and fosters growth, making every day an opportunity to thrive
- Plus commissions
- Remote or onsite work at the Monument, CO location
Company Overview