Note: The job is a remote job and is open to candidates in USA. Staples is a retail company focused on helping customers and communities discover innovative products, services, and solutions. The Inside Sales Account Manager-Print Services will grow revenue through prospecting, customer engagement, quote management, account development, and consultative sales of print and promotional products.
Responsibilities
- Generate new business opportunities through outbound prospecting, cold calling, lead follow-up, and customer outreach
- Manage and grow a portfolio of customer accounts by identifying opportunities and securing repeat business
- Develop accurate and competitive print and promotional product quotes
- Build strong customer relationships and deliver consultative sales solutions tailored to customer needs
- Maintain an active sales pipeline while meeting established KPIs, service levels, activity metrics, and revenue goals
- Utilize Salesforce and other business systems to manage customer interactions, sales activities, and opportunities
- Collaborate with Print and Marketing Supervisors, General Managers, District Managers, and vendor partners to support customer initiatives
- Research prospective customers utilizing business directories, web searches, and digital resources
- Manage projects from initial inquiry through final sale and customer follow-up
- Provide customer insights and market feedback to merchandising and marketing teams to enhance the customer experience
- Partner with leadership to develop and execute sales strategies that drive revenue growth
Skills
- Strong relationship-building and customer engagement skills
- Ability to effectively communicate and influence customers through phone and email interactions
- Excellent organization, time management, and prioritization abilities
- Self-motivated with a proven ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and commitment to delivering accurate quotes and exceptional service
- Results-oriented mindset with a passion for sales and business growth
- Ability to collaborate across teams and leverage internal resources to achieve customer and business objectives
- High School Diploma or equivalent
- Strong written and verbal communication skills
- Demonstrated organization, prioritization, follow-up, and time management skills
- Self-starter with strong problem-solving abilities
- Ability to thrive in a fast-paced, evolving environment
- Ability to work independently while contributing to a collaborative team environment
- Proficiency with Microsoft Office applications, including Outlook, Excel, and PowerPoint
- Comfortable managing sales activity metrics, pipeline reporting, and performance goals
- Bachelor's Degree in Business Administration or a related field
- 2+ years of sales or sales support experience
- Experience conducting outbound prospecting and cold-calling activities
- Exceptional phone, email, and customer communication skills
- Experience utilizing Salesforce.com or similar CRM platforms
- Previous experience in the print, promotional products, marketing, or related industry
- Knowledge of Adobe Illustrator, Photoshop, or Publisher
- Proven track record of achieving sales goals and building long-term customer relationships
Benefits
- Generous amount of paid time off, including one Floating Holiday each year
- Flexible work arrangements, including flexible work hours and remote
- 401(k) plan with company match
- Medical, dental, vision, life and disability insurance with many more optional benefits
- Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)
- This role may be eligible for bonuses, or other forms of variable compensation.
Company Overview
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