Note: The job is a remote job and is open to candidates in USA. AlumierMD is an innovative global skincare brand that develops high-quality, medical-grade skincare products. The Inside Sales Account Manager will manage and reactivate established US accounts, deepen customer relationships, grow revenue, and drive adoption of the CONNECT platform through remote phone, video, and email engagement. The role also coordinates with cross-functional teams, identifies expansion opportunities, and tracks account performance in the CRM.
Responsibilities
- Owning and prioritizing a defined portfolio of accounts, using spend trends, order recency, and engagement data to focus your time where it matters most
- Setting a structured contact cadence (calls, video check-ins, and email) to keep every account in your book on a consistent, proactive touchpoint schedule
- Using consultative questioning to understand why an account's ordering has slowed, and building a clear 30/60/90-day plan to bring it back
- Building a direct relationship with the key decision-maker at each account, entirely remotely
- Driving adoption and ongoing use of the CONNECT platform as a core measure of account engagement
- Proactively communicating new product launches, promotions, and marketing activity so accounts can act on them while they're timely
- Identifying and closing cross-sell and up-sell opportunities within your existing book
- Coordinating with Education, Marketing, Customer Service, and Product Supply to bring the right resources into each account conversation
- Keeping accurate, up-to-date records of account activity, plans, and outcomes in the AlumierMD CRM
- Reporting regularly on reactivation, retention, and growth performance, and escalating accounts that outgrow this book to the wider Sales team
Skills
- Proven track record in a sales role, with demonstrable success against revenue- or activity-based KPIs; this is not an entry-level position
- Experience in inside sales, telesales, or account management within a high-volume, relationship-driven environment
- Demonstrable success re-engaging, retaining, or growing an existing customer base rather than solely acquiring net-new customers
- Hands-on experience with a CRM system, with strong attention to data accuracy and pipeline management
- Experience working within a structured or consultative sales methodology
- Confident, proficient user of Microsoft Office and virtual meeting tools
- Experience in, or strong interest in, the medical aesthetics or skincare industry
- Experience within a subscription, reorder, or distributor-model sales environment
Benefits
- Eligible for on-target earnings (OTE), through commission-based incentive compensation in addition to base salary
- Medical, dental, and vision insurance
- 401(k) with company match
- Company-provided hardware and remote office setup
- Employee product discount
- Paid time off, including vacation, sick leave, and a paid day off for your birthday
- Paid company holidays
- Wellness and volunteer time off
Company Overview