Note: The job is a remote job and is open to candidates in USA. Elsevier is a global leader in information and analytics that supports science, research, healthcare, education, and clinical practice. The Account Manager drives sustainable revenue growth and builds strategic partnerships within assigned corporate accounts and territories by managing renewals, identifying opportunities, understanding customer needs, and positioning Elsevier's portfolio. The role also involves strategic account planning, cross-functional collaboration, stakeholder communication, and data-driven decision-making.
Responsibilities
- Prioritizing customers: Conduct comprehensive needs analysis to understand customer challenges, goals, and opportunities
- Representing Elsevier as a trusted advisor, aligning solutions to customer strategies and delivering measurable improvements
- Delivering sustainable performance: Achieve revenue targets through new sales and timely renewals, ensuring long-term account growth
- Using data and insights to inform decisions, forecast accurately, and identify growth opportunities across the full portfolio
- Partnering with internal teams (marketing, product, customer success) to design and execute strategic account plans
- Communicating impactfully with stakeholders, presenting solutions clearly and persuasively
- Championing inclusion and leverage diverse perspectives to strengthen customer engagement and team performance
- Navigating complex, matrix environments and adapt quickly to changing customer needs and market conditions
- Embracing curiosity by continuously learning about customer industries, Elsevier’s evolving portfolio, and emerging trends
- Building strong internal and external connections to accelerate decision-making and reduce barriers
- Customer Needs Analysis: Able to uncover and interpret customer priorities, pain points, and strategic objectives
- Portfolio Expertise: Have deep understanding of Elsevier’s full product and service offering, and ability to position integrated solutions
- Results Orientation: Demonstrate urgency and accountability in achieving revenue and growth targets
- Data-Driven Decision Making: Able to use analytics and insights to guide actions and measure impact
- Inclusive Collaboration: Able to build trust and fosters cooperation across diverse teams and stakeholders
- Agility and Resilience: Adapt to complexity and maintains focus under pressure
Skills
- Have a bachelor's degree or equivalent professional experience
- Have a minimum 5 years in B2B sales or account management
- Display proven success in strategic account planning and consultative selling
- Exceptional communication, negotiation, and presentation skills
- Display pproficiency in Salesforce, Microsoft Office, and other sales enablement tools
- Experience working in a matrix organization and managing complex stakeholder relationships
- Preferably in corporate or knowledge-based industries
Benefits
- Numerous wellbeing initiatives
- Shared parental leave
- Study assistance
- Sabbaticals
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
- Variable pay, with the pay mix between base and variable pay varying based on sales role
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