Note: The job is a remote job and is open to candidates in USA. Valet Living is a company that focuses on providing essential services in the multifamily industry, and they are seeking an Inside Account Executive to manage a book of multifamily accounts. The role involves driving retention, building relationships with clients, identifying growth opportunities, and ensuring high levels of client satisfaction.
Responsibilities
- Drive Retention: Manage a large book of business, develop retention strategies, and ensure a high level of client satisfaction and contract renewals
- Build Trusted Relationships: Serve as the lead point of contact for client interactions, building strong relationships and deepening engagement across your portfolio
- Identify Growth Opportunities: Recognize and communicate upsell opportunities and new business potential to sales partners, helping grow revenue within existing accounts
- Problem-Solve with Confidence: Respond to service issues, resolve escalations, and proactively manage concerns with clients and operational partners to maintain service excellence
- Stay Organized & Prioritize: Utilize Salesforce to manage workflows, identify at-risk accounts, and prioritize outreach based on service performance and client needs
- Collaborate Cross-Functionally: Partner with field operations and sales teams to drive solutions, facilitate service recoveries, and ensure client expectations are exceeded
- Track & Report Progress: Document all client interactions, issue resolutions, and contract updates to maintain clear visibility into account health and performance
Skills
- Minimum 1-2 years in a B2B sales or account management role, ideally managing a high-volume client portfolio
- A true relationship builder who thrives on providing an exceptional client experience and ensuring satisfaction
- Excellent verbal and written communication skills with the ability to influence and problem-solve effectively
- Exceptional time management skills and the ability to prioritize in a fast-paced environment
- Proven ability to work cross-functionally with sales and operations teams to solve problems and meet client needs
- Proficient in Microsoft Office Suite
- Salesforce experience preferred
- Multifamily or service industry experience is a plus
- Bachelor's degree in Business, Communications, Marketing, or a related field preferred
Benefits
- Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts
- No preset accruals—manage your time and work-life balance your way, plus 10 company-paid holidays.
- 401k with company match, life and disability insurance, AD&D, and business travel coverage
- Tuition reimbursement up to $5,250 per year and access to our online education center
- Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs
Company Overview