Note: The job is a remote job and is open to candidates in USA. Brooksource is seeking a Junior IT Support Analyst to support the Nuclear Online Work Management initiative for a Fortune 200 energy generation client. The role provides front-line application and technical support, investigates and escalates issues, assists with testing and releases, and collaborates with engineering, data, cloud, and infrastructure teams in a modern, regulated technology environment.
Responsibilities
- Provide front-line application and technical support for users of the Nuclear Online Work Management platform
- Respond to user-reported incidents and gather the technical and business information necessary to begin troubleshooting
- Investigate application, data, and system issues to determine the likely source of a problem
- Troubleshoot common application issues and escalate more complex incidents to mid-level analysts or specialized engineering teams
- Assist with root cause analysis by gathering logs, error messages, screenshots, data examples, and other relevant technical information
- Work with software engineering, data engineering, data science, cloud, and infrastructure teams to support incident resolution
- Develop familiarity with Azure and Databricks environments supporting Nuclear Online Work Management
- Build an understanding of how React and Node.js applications operate and use that knowledge to assist with troubleshooting
- Develop an understanding of how data engineering, data science, and AI capabilities support Nuclear Online Work Management
- Validate fixes and application changes by performing functional testing and confirming issues have been resolved with users
- Document incidents, troubleshooting steps, known issues, and resolutions to build the team's support knowledge base
- Identify recurring user issues and communicate trends to senior team members
- Support application releases, testing, deployments, and post-production validation activities
- Communicate incident status and resolution information clearly to users and technical stakeholders
- Follow established support, cybersecurity, change management, and operational procedures required within a regulated nuclear environment
Skills
- • Bachelor's Degree in Information Technology, Computer Science, Computer Information Systems, Engineering, Data Analytics, or related field; OR equivalent professional experience
- • 0-2+ years of professional, internship, co-op, or academic experience in IT support, application support, software development, data analytics, or a related technical discipline
- • Foundational understanding of application and software troubleshooting concepts
- • Exposure to cloud technologies, preferably Microsoft Azure
- • Familiarity with databases, data analytics, or modern data platforms
- • Basic understanding of data engineering and data science concepts
- • Familiarity with web application technologies and development concepts
- • Ability to troubleshoot user-reported technical issues and gather relevant information before escalation
- • Strong analytical skills and interest in understanding how applications, data, and systems interact
- • Strong written and verbal communication skills
- • Ability to communicate technical issues clearly to both technical teams and end users
- • Demonstrated willingness to learn new technologies and work across multiple technical disciplines
- • Exposure to Databricks is preferred
- • Exposure to JavaScript, React, Node.js, or similar technologies is preferred
- • Experience supporting enterprise applications in production environments
- • Experience with Azure, Databricks, React, and/or Node.js environments
- • Experience supporting data-intensive or AI-enabled applications
- • Familiarity with IT Service Management processes including Incident, Problem, and Change Management
- • Experience within the energy, utilities, nuclear, or another highly regulated industry
- • Understanding of software development lifecycle and Agile delivery practices
- • Internship, co-op, academic, or professional experience supporting enterprise applications or technology environments
- • Exposure to Azure, Databricks, React, Node.js, SQL, or related technologies
- • Experience with technical troubleshooting, help desk, service desk, application support, or data analysis
- • Familiarity with IT Service Management concepts including Incident, Problem, and Change Management
- • Interest in data engineering, software engineering, data science, cloud technologies, or artificial intelligence
- • Experience or interest in the energy, utilities, nuclear, or another highly regulated industry
Benefits
- A welcoming, collaborative team environment where you will be provided an opportunity to work with the nation’s largest producer of carbon-free energy, getting exposed to next generation energy sources and new technologies while contributing to their overarching mission of transitioning to a carbon-free future through innovative clean energy solutions.
- Health benefits
- Dental benefits
- Vision benefits
- Weekly pay
- Holiday paid time off
- Sick leave
Company Overview
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