Note: The job is a remote job and is open to candidates in USA. Dechert LLP is seeking a temporary IT Operations Analyst to support recurring operational tasks for the firm’s core IT services. The role provides Level 2 technical support, performs system and network maintenance, monitors applications and infrastructure, manages user accounts, and escalates issues as needed.
Responsibilities
- Support IT Systems, Network, IT Security, Modern Workplace Engineering, IT Client Services, and Applications and Development teams
- Provide Level 2 assistance for Help Desk tickets by troubleshooting client technical issues, resolving items when possible, and escalating as needed
- Follow established server build and decommissioning checklists
- Schedule and apply server patches, complete post-patching checklists, confirm servers are operational, and verify monitoring services are working properly
- Perform production application testing after server patching and other impacted changes
- Complete scripted monthly network and domain maintenance tasks and follow up with appropriate teams as required
- Work with other IT teams to perform periodic audits, including data center, camera, backup, and SQL-related reviews
- Create and maintain process and quality documentation
- Submit change requests through ServiceNow Change Management
- Run scripted daily health checks, identify and escalate new items, update existing items with current status, and engage the appropriate team based on script instructions
- Complete ad hoc service maintenance tasks, such as printer DNS record changes and Active Directory group cleanup
- Monitor and review application batch and interface logs and escalate identified issues to developers
- Set up Cisco phones using Call Manager and Unity
- Create shared mailboxes in Exchange Admin Center
- Monitor network and core systems and escalate issues as needed
- Assist with creation, modification, and terminate user accounts based on Workday notifications
- Contribute to and maintain system standards
- Other responsibilities as needed and assigned
Skills
- 4 years of College in an IT-related field or comparable IT based curriculum in a trade school
- 1-2 years of non-specific IT experience working with a team
- Ability to handle sensitive and confidential information comfortably and competently in a discreet and secure manner
- Self-motivated and highly productive
- Strong attention to detail
- Strong written/verbal communication
- Be able to work independently without direct supervision
Benefits
- Temporary position for 6 months
- Remote work
- Standard schedule of Monday through Friday, 8:30 AM to 4:30 PM eastern standard time
Company Overview
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