Note: The job is a remote job and is open to candidates in USA. Sharp Brains Solutions is seeking an End User Computing (EUC) / Desktop Support Engineer – L1 to provide onsite IT support for desktop users. The role involves troubleshooting and resolving hardware and software issues, performing IMAC services, and maintaining desktop environments.
Responsibilities
• Provide onsite L1 desktop and end-user support for hardware, software, and connectivity incidents
• Troubleshoot and resolve Windows desktop/laptop issues through to resolution
• Perform IMAC (Install, Move, Add & Change) and desk-side support services
• Handle hardware and software break-fix support for desktops, laptops, printers, and peripherals
• Install, configure, maintain, and replace desktop hardware and approved software
• Support operating systems, MS Office, Outlook, VPN, and other standard business applications
• Deploy and maintain software, patches, updates, and desktop images using SCCM and Microsoft Intune
• Monitor software distribution, device inventory, compliance, and reporting
• Troubleshoot basic Active Directory and SCCM-related issues
• Use ServiceNow or similar ITSM tools to log, update, track, and close incidents and service requests
• Provide remote support using approved EUC and remote-management tools when required
• Monitor endpoint security profiles and antivirus compliance and take corrective action when required
• Support printers, scanners, mobile devices, tablets, and other workplace peripherals
• Provide VIP desk-side support and act as the onsite IT point of contact when other IT teams are unavailable
• Analyze recurring incidents and recommend user training or automation opportunities
• Perform smart hands and feet activities, including basic physical IT infrastructure support
• Maintain accurate documentation of devices, incidents, changes, and support activities
Skills
• 2–4 years of experience in onsite desktop/EUC support
• Strong knowledge of Windows OS and desktop troubleshooting
• Hands-on experience with SCCM / Microsoft Configuration Manager
• Experience with Microsoft Intune and endpoint management
• Experience with ServiceNow or other ITSM tools
• Good knowledge of Microsoft Office and Outlook
• Experience with hardware/software break-fix and IMAC services
• Knowledge of Active Directory and basic user/device administration
• Understanding of VPN and remote-support technologies
• Strong troubleshooting, communication, and customer-service skills
• Experience supporting macOS, iPads/tablets, and mobile devices
• Knowledge of Lync/Microsoft Teams
• Smart hands and feet support experience
• Printer and scanner administration experience
• Experience providing VIP/executive IT support
• ITIL certification or relevant IT support certification
Company Overview
• Sharp Brains Solutions is the dedicated showcase page highlighting the innovative and practical solutions developed by Sharp Brains to help businesses streamline operations, improve productivity, and accelerate digital transformation. It was founded in 2014, and is headquartered in Slough, Berkshire, GB, with a workforce of 201-500 employees. Its website is https://sharpbrains.co.uk/.
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