Note: The job is a remote job and is open to candidates in USA. TurFresh is an artificial turf cleaning and maintenance company serving homeowners and businesses across multiple states. The Inbound Sales Performance Leader will improve the inbound sales team’s conversion rate through coaching, accountability, call reviews, role-playing, training reinforcement, and performance management. The role also focuses on improving sales execution, customer experience, and overall sales process performance.
Responsibilities
- Own the daily performance of our inbound sales team
- Coach sales consultants through structured one-on-one coaching
- Reinforce and expand on concepts taught during weekly sales workshops
- Review recorded sales conversations and AI-generated coaching insights
- Conduct role-play sessions using real customer scenarios
- Inspect execution to ensure coaching becomes a daily habit
- Hold salespeople accountable for consistently executing our sales methodology
- Improve discovery, qualification, objection handling, follow-up, and closing
- Accelerate new hire development
- Reduce sales-created operational issues through better qualification and documentation
- Partner with Sales Operations, Marketing, and Operations to improve the customer experience
- Identify opportunities to improve both individual performance and our overall sales process
Skills
- The ideal candidate has successfully improved the performance of an inbound sales team by coaching better customer conversations, reinforcing consistent execution, and holding people accountable for improvement
- You should have experience:
- Improving conversion rates through coaching and accountability
- Reviewing recorded sales calls and identifying coaching opportunities
- Conducting one-on-one coaching and structured role-playing
- Reinforcing training through consistent follow-up
- Using CRM data, call recordings, and performance metrics to prioritize coaching
- Helping salespeople consistently execute a defined sales process
- Working in an environment where inbound customer conversations, rather than outbound prospecting, drive revenue
- We're far more interested in how you've improved sales performance than where you've worked
- This role is for someone who enjoys owning performance
- You believe great coaching includes reinforcement, inspection, accountability, and follow-through, not just delivering advice
- You know how to earn the respect of talented salespeople while challenging them to continually improve
- You're comfortable having difficult conversations, coaching through resistance, and ensuring that training becomes consistent execution
- You thrive in organizations that are constantly learning, testing, and improving
- Most importantly, you measure your success by one thing:
- The measurable improvement of the people you lead
- Experience selling to residential consumers is preferred
Benefits
- Remote work arrangement.
- AI-assisted call analysis, CRM dashboards, sales scorecards, and KPI reporting.
- Structured onboarding.
- Weekly sales workshops and ongoing coaching support.
- Possible paid working session with the sales team.
Company Overview