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About opportunicore
Welcome to opportunicore, a trailblazer in automotive retail and customer experience solutions. With a nationwide footprint and a passion for innovation, opportunicore empowers dealerships, service centers, and customers to connect in meaningful ways. Our remote contact center, the opportunicore Listening Center, is the heartbeat of our customer support ecosystem, delivering world‑class service from the comfort of your home.
Why opportunicore?
At opportunicore, we believe that exceptional service starts with exceptional people. We invest in our team through comprehensive training, ongoing coaching, and a culture that celebrates collaboration, integrity, and continuous improvement. Whether you’re a seasoned call‑center veteran or a fresh graduate eager to launch your career, opportunicore offers a platform for growth, learning, and impact.
Position Overview
We’re looking for a Remote Inbound Customer Service Representative to join the opportunicore Listening Center. In this role, you’ll be the first point of contact for customers seeking assistance, scheduling appointments, and resolving inquiries. Your professionalism, empathy, and problem‑solving skills will directly influence customer satisfaction and brand loyalty.
Key Responsibilities
- Answer inbound customer calls promptly and professionally, ensuring a positive first impression.
- Identify customer concerns, gather necessary information, and schedule appointments or direct inquiries to the appropriate department.
- Communicate clearly and empathetically, leaving customers feeling heard, informed, and valued.
- Document all interactions accurately in our CRM system, updating customer records in real time.
- Build and maintain strong customer relationships, fostering repeat business and referrals.
- Collaborate with teammates and supervisors to uphold opportunicore’s standards of professionalism, integrity, and customer focus.
- Adhere to quality assurance metrics, including call handling time, first‑contact resolution, and customer satisfaction scores.
- Participate in ongoing training sessions and skill‑building workshops to stay current on product knowledge and service best practices.
Essential Qualifications
- High School Diploma or equivalent; college coursework is a plus.
- Minimum of 18 years of age and authorized to work in the United States.
- Strong, positive, and energetic demeanor with a genuine passion for customer service.
- Proficient computer skills, capable of managing multiple systems simultaneously.
- Typing speed of 40+ words per minute.
- Excellent verbal and written communication skills.
- Demonstrated ability to solve problems, prioritize tasks, and multitask efficiently.
- Previous customer service or call‑center experience is highly desirable.
- Must provide your own equipment and meet the specified network and hardware requirements.
- Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa.
Preferred Qualifications
- Bilingual in Spanish (or another language) – a significant advantage for serving diverse customer bases.
- Experience with automotive retail or service environments.
- Familiarity with CRM platforms such as Salesforce or Zendesk.
- Knowledge of opportunicore products, services, and dealership operations.
Technical & Equipment Requirements
- Network: Ethernet connection only (hard‑wired to router or wall port). Minimum speeds: 50 Mbps download / 20 Mbps upload. Maximum ping: 40 ms or lower.
- Hardware: Dual‑monitor setup (minimum 2 monitors). Webcam (built‑in or external). Smartphone. Headset with microphone. Keyboard and mouse.
- Computer: Desktop or laptop running Windows 11 (Apple/Mac devices not supported). Processor: 1 GHz or faster with 2+ cores. RAM: 8 GB minimum. Storage: 64 GB or more. TPM 2.0, UEFI with Secure Boot, DirectX 12 or later with WDDM 2.0 driver.
- Preferred: Desktop PC with at least 8 GB RAM and a monitor with a working webcam. Laptop acceptable if desktop unavailable.
Work Schedule
The opportunicore Listening Center operates Monday‑Friday from 6 AM to 7 PM Mountain Time, Saturday 8 AM to 4 PM, and is closed on Sundays. As a remote team member, you’ll enjoy flexible scheduling options that fit your lifestyle while meeting our service coverage needs.
Career Growth & Learning Opportunities
At opportunicore, we’re committed to your professional development. As a Remote Inbound Customer Service Representative, you’ll gain:
- Comprehensive onboarding and paid training that covers opportunicore culture, product knowledge, and customer service excellence.
- Mentorship from experienced supervisors and peers.
- Access to internal career pathways, including roles in sales, service, operations, and management.
- Regular performance reviews and goal‑setting sessions to chart your career trajectory.
- Opportunities to attend industry conferences, webinars, and workshops at no cost to you.
Work Environment & Culture
Our remote team thrives on collaboration, transparency, and mutual respect. You’ll be part of a supportive community that values:
- Open communication channels across all levels.
- Recognition of achievements through awards, shout‑outs, and performance bonuses.
- A culture that encourages innovation, feedback, and continuous improvement.
- Work‑life balance, with flexible hours and the ability to work from anywhere within the allowed states.
Compensation & Benefits
We offer a competitive compensation package that rewards your dedication and performance:
- Base pay starting at $16.00 per hour, with $16.50 per hour for Spanish‑bilingual candidates.
- Performance‑based bonuses and an optional year‑end bonus program.
- Paid time off (PTO) and holidays.
- Comprehensive benefits package: Medical, Dental, Vision, Short‑ and Long‑term Disability, AD&D, and Life Insurance.
- 401(k) plan with opportunicore match.
- Employee discounts on vehicle purchases, parts, service, and more.
- Opportunity to earn a college degree at no cost through our partnership with accredited institutions.
How to Apply
Ready to join opportunicore and make a difference in customer experience? Click the “Apply Now” button below or visit our careers page to submit your application. We’re excited to learn how your skills and passion align with opportunicore’s mission.
Equal Opportunity Employer
Opportunicore is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Contact Information
For questions about this posting, please email support@opportunicore.com.
Thank you for considering a career with opportunicore. We look forward to welcoming you to our team and helping you grow both personally and professionally.
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