Remote Inbound Customer Service Representative

Remote Customer Service Representative - Ken Garff Listening Center The Ken Garff Listening Center is a contact center that is currently looking forRemote Customer Service Representatives! Great work schedule! Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa The Listening Center is open from 6 AM to 7 PM MST Monday-Friday, 8:00 AM to 4:30 PM MST Saturdays, and closed Sundays. Training class is Tentative to start on September 14th, 2026. Must provide your own equipment to work remote. Internet Connection (Wired Required): • Ethernet connection only (must be hard-wired to router or wall port) • Minimum speeds: 50 Mbps download / 20 Mbps upload • Maximum ping: 40 ms or lower Computer Specifications: • Processor of Intel i5 or Higher OR AMD Ryzen 5 or Higher • RAM: 16 GB minimum • Storage: 256 GB or more • System Firmware: UEFI with Secure Boot enabled • TPM: Version 2.0 • Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver • Operating System:Windows 11 required Apple/Mac devices are not supported Peripherals and Remote Setup: • Minimum of 2 monitors (dual-monitor setup required) • Webcam (built-in or external) • Smartphone • Headset with microphone • Keyboard and mouse Quiet working area free from distractions Here's what you'll be doing: • Answer inbound customer calls promptly and professionally. • Determine the customer's concerns and schedule the necessary appointment. • Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard. • Document and update customer records. • Establish and maintain great customer relationships. • Be a team player and uphold Ken Garff's standards of professionalism and integrity. Qualifications: • Positive, energetic, enthusiastic, and service-oriented. • Must provide your own equipment • Proficient computer skills, capable of managing multiple systems, and able to type 30 + wpm • The ability to help solve customer problems • Excellent problem-solving and communication skills. (Written and verbal) • Ability to multitask, organize & prioritize-in other words, work smart. • Previous customer service or call center experience is a plus. • High School Diploma or equivalent • Must be 18 years or older and authorized to work in the U.S. • Bilingual in Spanish is a PLUS! • Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa Benefits of working at Ken Garff Listening Center: • Earn a college degree, no cost to you! • Paid training-we care about your success. • Flexible schedule! • Real career growth at a nationwide automotive powerhouse • Competitive base pay • Paid Time Off • Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance • 401 (k) with Company match • Optional Year-end bonus program • Employee discounts on Vehicle Purchase, Parts, Service, and More! • Great people with a great culture Job Type: Full-Time (35-40-hour work week) Pay: Starting at $16.00 per hour $16.25 per hour for Spanish bilingual candidates We are an Equal Opportunity Employer ((We Hear You))