Note: The job is a remote job and is open to candidates in USA. Plentitude is building the operating system for restoration contractors, and they are seeking an Implementation & Customer Success Lead to onboard restoration companies and ensure customer success. This role involves managing customer interactions, reviewing AI-assisted outputs, and creating implementation playbooks while working closely with the founders.
Responsibilities
- Run new customer onboarding from kickoff through the first successful live claims
- Review AI-assisted estimates and claim outputs for accuracy, completeness, scope, and supporting documentation
- Maintain service turnaround targets and escalate genuine edge cases to the founders
- Lead customer calls, including claim teardowns, workflow reviews, training, and pilot check-ins
- Create value reports showing claims processed, opportunities identified, supplements supported, and time saved
- Serve as the first point of contact for customer questions, issues, and requests
- Capture structured product feedback and translate it into clear requests for the product team
- Coordinate claim-file intake, customer data pulls, and other implementation needs
- Build AI-enabled workflows that improve onboarding, quality assurance, reporting, support, and internal operations
- Document and continuously improve the customer success playbook
Skills
- Hands-on experience in restoration estimating, project management, office operations, adjusting, TPA work, claims, or a closely related field
- Working knowledge of Xactimate and the property insurance claim process
- A practical understanding of estimates, line items, documentation, drying logs, supplements, and why carriers challenge or cut scope
- AI tools already built into your daily work
- Curiosity about new technology and a habit of experimenting with better ways to get work done
- A builder's mindset. When you see a manual or broken process, you immediately start thinking about how to improve it
- Excellent attention to detail and a high standard for accuracy
- The ability to communicate clearly with contractors, owners, estimators, and internal teams
- Comfort learning new software and helping customers adopt it
- Strong judgment about what you can own independently and what needs escalation
- The ability to manage multiple customers and deadlines without losing track of details
- Familiarity with IICRC standards and restoration field documentation
- Experience onboarding customers or managing customer relationships
- Experience creating quality assurance or operational playbooks
- Experience building prompts, custom GPTs, automations, no-code tools, or internal AI workflows
- Experience working in an early-stage company or another fast-changing environment
Benefits
- Meaningful early-team equity if a full-time offer is extended and accepted
- Experiment with AI and turn your ideas into real operating systems
- Short paid work trial: Complete real, clearly scoped work with the founders
- Potential full-time offer: If there is a strong mutual fit, we intend to extend a full-time employment offer with an anticipated base salary of $50,000 to $70,000 and meaningful early-team equity
- Equity is offered only as part of the full-time employment offer and is subject to the companys equity plan, applicable agreements, and vesting terms
- Full-time benefits and final terms will be disclosed before an offer is accepted
Company Overview