[Remote] Implementation Project Manager - Utility Customer Care & Billing Software

Note: The job is a remote job and is open to candidates in USA. NISC develops and implements enterprise-level and customer-facing software solutions for energy cooperatives and communication organizations across North America. The Implementation Project Manager performs Customer Care and Billing software implementations, coordinates project plans, supports customers, validates converted data, configures software, and trains end users.

Responsibilities

• Assist and perform in coordinating basic software implementation project plans
• Present and train software application to all applicable Member/Customers end users
• Share business requirement best practices with Member/Customers for software process efficiency
• Validate the accuracy of converted data and drive Member/Customer engagement in verification of the data
• Provide application support throughout the project lifecycle
• Perform data mapping from legacy systems
• Create and adjust software configuration according to project requirements
• Perform after hours call support as assigned
• Leverage generative AI tools and technologies to enhance productivity, creativity, and problem-solving within the scope of the role
• Commitment to NISC's Statement of Shared Values
• Other duties as assigned

Skills

• Ability to travel as often as necessary, generally around 10-20% a year, to meet the goals and objectives of the position
• Strong verbal and written communication skills
• Strong level presentation and training skills
• Strong level ability to organize and prioritize effectively
• Strong attention to detail skills while managing time effectively
• Knowledge of business-related software applications and services
• Knowledge of the Utility or Telecom industries
• Knowledge of Project Management processes and theory
• Ability to research and solve problems
• Ability to set and manage internal and external Member/Customer expectations
• Ability to analyze data and draw meaningful business conclusions
• Ability to demonstrate initiative and accountability
• Ability to guide/lead change management for Member/Customers
• Bachelor's Degree in a business-related field or equivalent experience

Benefits

• Hybrid (after an initial training period) from one of our office locations: Cedar Rapids, IA; Lake Saint Louis, MO; Mandan, ND; Atlanta, GA.
• Virtual Office: Candidates working from a remote location within approved states for those who have applicable industry experience.

Company Overview

National Information Solutions Cooperative (NISC) is an information technology cooperative that delivers advanced solutions, services and support to more than 1,200 independent communications companies, energy cooperatives and other public power entities. It was founded in 2000, and is headquartered in Lake Saint Louis, Missouri, USA, with a workforce of 1001-5000 employees. Its website is http://www.nisc.coop/.

Company H1B Sponsorship

NISC has a track record of offering H1B sponsorships, with 3 in 2025, 7 in 2024, 1 in 2023, 1 in 2022. Please note that this does not guarantee sponsorship for this specific role.