Note: The job is a remote job and is open to candidates in USA. HR Soul is partnering with an unnamed growing organization in the PBM and healthcare technology space to hire an Implementation Project Manager. The role leads client-facing software implementations and internal technology initiatives from kickoff through go-live, coordinating technical and business teams, managing delivery risks, and maintaining client and stakeholder alignment.
Responsibilities
- Own projects from kickoff through completion, including planning, requirements, implementation, testing, go-live, and post-implementation activities
- Build and manage detailed project plans covering scope, milestones, resources, technical dependencies, risks, issues, and interdependencies
- Establish project timelines, deliverables, owners, and success criteria across multiple technical and business workstreams
- Lead client-facing software implementations and internal technology initiatives with equal confidence
- Coordinate cross-functional teams across IT, product, development, operations, implementation, and client stakeholders
- Identify project risks and dependencies early and drive timely resolution
- Lead client implementations involving software configuration, integrations, data exchange, and PBM workflows
- Drive conversations around benefit design, formulary setup, BIN/PCN configuration, pharmacy networks, prior authorization workflows, eligibility, claims, and data integrations
- Translate business and client requirements into clear project requirements and actionable deliverables for technical teams
- Coordinate technical requirements, configuration activities, data mapping, integrations, and testing across internal and external teams
- Lead UAT planning and coordination, defect tracking, go-live readiness, deployment activities, and post-implementation reviews
- Serve as a steady, knowledgeable point of contact for clients throughout the implementation lifecycle
- Partner closely with IT, product, engineering/development, data, operations, and third-party vendors to ensure technical deliverables remain aligned with project objectives
- Facilitate requirements discussions and translate technical concepts into clear business language for clients and leadership
- Run effective project meetings, including kickoff meetings, working sessions, technical discussions, status calls, and go-live readiness meetings
- Manage expectations, navigate escalations, and communicate project status, risks, and decisions with transparency and professionalism
- Prepare executive-level reporting, including project health, milestones, risks, dependencies, and decision-support materials
- Ensure project documentation, requirements, decisions, action items, and deliverables are clearly captured and maintained
- Track project health, risks, issues, dependencies, and blockers across multiple concurrent workstreams
- Manage project scope and change requests, ensuring impacts to timeline, resources, and deliverables are understood
- Partner with internal teams, vendors, and third parties to coordinate technical and operational dependencies
- Establish and maintain repeatable implementation processes, templates, documentation, and workflows
- Identify opportunities to improve implementation methodology, project visibility, and delivery efficiency
- Help create scalable project management practices as the organization and technology platform continue to grow
Skills
- Bachelor's degree in Business, Healthcare Administration, Information Systems, Computer Science, or a related field
- 3–5+ years of project management experience, with a strong track record of leading software implementations or technology projects
- Experience managing end-to-end software implementations, ideally in a SaaS, healthcare technology, or enterprise technology environment
- Proven ability to manage multiple concurrent projects with competing priorities, dependencies, and stakeholders
- Strong understanding of project management fundamentals, including project planning, requirements, scope, risk and issue management, dependencies, change management, testing, and go-live execution
- Demonstrated ability to work effectively with IT, product, engineering/development, data, operations, and external technology partners
- Comfortable working with technical concepts such as system integrations, APIs/data exchanges, data mapping, configuration, environments, testing, and defect resolution
- Strong understanding of PBM operations, claims adjudication, formulary management, benefit design, BIN/PCN, eligibility, and integrations
- Direct experience in the PBM, pharmacy, healthcare technology, or related healthcare technology space is strongly preferred
- Experience with project management tools and methodologies; PMP, Scrum, Agile, or similar experience is a plus
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