Note: The job is a remote job and is open to candidates in USA. Tangent International is recruiting for an established B2B SaaS business seeking an Implementation Project Manager. The role owns customer implementations from post-sale handover through go-live and transition, managing project delivery, customer stakeholders, risks, scope, and coordination with technical specialists.
Responsibilities
- Own customer implementation projects from Sales handover through go-live and post-implementation transition
- Build and manage project plans, milestones, timelines and delivery expectations
- Own project scope and ensure delivery remains aligned with agreed requirements and statements of work
- Identify and manage risks, dependencies, blockers and project issues
- Manage scope creep, changing requirements and change-control discussions throughout delivery
- Coordinate customer stakeholders, internal teams and specialist technical resources
- Maintain visibility around project progress, actions, responsibilities and escalations
- Manage project budget, effort or commercial controls where applicable
- Lead customer meetings, implementation workshops and project governance discussions
- Remain close enough to the technology to support basic configuration, troubleshooting and requirements discussions
Skills
- Strong experience delivering customer-facing software or SaaS implementation projects
- Personally owned implementations from post-sale handover through successful delivery
- Demonstrable project management experience covering scope, timelines, milestones, risks and dependencies
- Experience handling scope changes, difficult delivery situations and competing customer priorities
- Comfortable managing multiple customer implementations concurrently
- Strong customer and stakeholder management skills, including senior or executive stakeholders
- Enough technical understanding to work confidently around configurable SaaS, integrations and data
- Comfortable carrying out basic platform configuration while partnering with technical specialists on more complex work
- Able to work independently within a lean Professional Services environment without relying on a heavily layered delivery structure
- Experience within PRM, CRM, Salesforce, marketing automation or similar configurable B2B SaaS would be particularly relevant
Benefits
- Remote position within the United States
- Own the complete customer implementation rather than one narrow workstream
- Work across varied SaaS implementations rather than one repetitive internal programme
- Partner with dedicated Solutions Consultants when deeper technical expertise is required
- Join a low-ego, hands-on environment with direct exposure to experienced leadership
- Opportunity to influence delivery practices as the team develops
- Build experience across project leadership, customer consulting and configurable SaaS
Company Overview