Note: The job is a remote job and is open to candidates in USA. Abbott is a global healthcare leader developing technologies across diagnostics, medical devices, nutritionals, and medicines. The Implementation Project Manager will lead customer point-of-care solution implementations, coordinate installations and integrations, and support product adoption. The role also provides clinical and technical sales support, protects existing business, develops growth opportunities, and manages customer and internal stakeholder relationships across the Southeast territory.
Responsibilities
- Facilitate project management of the Implementation and Integration of customer point of care solutions, taking full responsibility of post close responsibilities to shorten Implementation to revenue time with goal of 60 days
- The Implementation Project Manager will serve as lead implementation resource providing effective and efficient project management of product installation and integration utilizing Implementation Best Practices. Coordinate involvement of customer, local Point of Care Sales Specialists and other resources for executing successful utilization and adoption of i-STAT products at an accelerated rate
- Protect key base business in collaboration with field sales serving as the clinical lab resource
- Support Point of Care Sales Specialists with the development and implementation of strategies to secure base business and reduce loss and declining business
- Cultivate growth opportunities in targeted accounts working as the pre-close Lab technical specialist
- Support Point of Care Sales Specialists with pre-close implementation-based activities to expand sales of company's portfolio of products in existing accounts and develop new business for targeted opportunities; engage in process of restructuring an institution’s internal processes to better facilitate patient care utilizing APOC products; make educational presentations to audiences of physicians, nurses, medical directors, departmental and hospital administration concerning the most current trends in faster therapeutic turnaround times for clinicians who require immediate diagnostic results
- 70% of their time: Implementation of New Business opportunities
- 15% of their time: Technical and Clinical expertise and support to protect base business and stop loss and decline
- 15% of their time: Technical and Clinical expertise and pre-close sales support expansion of base business
- Improve implementation efficiencies resulting in decreased implementation timelines of large volume, high priority and/or highly complex implementations
- Develop and execute implementation strategies; utilize available resources effectively; lead and/or participate on cross-functional teams
- Develops and directs the execution of practices, projects, programs and initiatives designed to maximize cartridge utilization
- Develops strategies and directs resources necessary to deliver superior front-line customer support to the satisfaction of customers to ensure positive impact on future sales and growth
- Understand key customer needs and articulate benefits of POCT at all levels
- Maintain consistent momentum with multiple products and across multiple implementations and sales cycles
- Demonstrate thorough understanding of key product attributes and product demonstrations, product field expert
- Cultivate relationships with key internal and external customer stakeholders
- Ensure that all administrative tasks are completed promptly and accurately
- Mentor / train new staff; serve as lead Implementation Personnel and peer leader within the commercial organization
- Travel up to 80% of the time to support business goals (candidates must live within the territory)
- Understand and comply with applicable EHS policies, procedures and guidelines
- Responsible for implementing and maintaining the effectiveness of the Quality System
- Adhere to and promote Abbott Code of Business Conduct
Skills
- Bachelor's degree or equivalent experience, preferably in Medical Technology, Nursing, Respiratory Therapy or a related field of study; associate degree is acceptable with additional experience and demonstrated competence
- Typically requires 3-5 years of experience in the healthcare industry (of the 3-5 years' experience 3+ years should be in project management) to develop the competence required to meet the skills and responsibilities of the position
- Bachelor's degree, preferably in Medical Technology, Nursing, Respiratory Therapy, or a related medical field of study
- 3+ years of working in the healthcare field with 1+ years in a clinical hospital position preferred
- 3 years of project management experience and/or demonstrated leadership role
- Ability to maintain consistent momentum with multiple products and across multiple implementation assignments
- Ability to manage a project with multiple stakeholders and process owners and clearly, concisely and accurately convey communications
- Ability to form and develop interpersonal, professional relationships
- Demonstrated initiative and problem-solving skills; analytical and critical-thinking skills; aptitude to use various types of databases and other computer software
- Ability to confidently speak in public and lead training groups
- Ability to work independently and in groups
- Demonstrated leadership skills, initiative, critical thinking, and problem-solving skills
- Strong organization, time, and project management skills
- Background of superior customer service by managing key relationships with facility stakeholders
- Willing and able to travel by all means of transportation (including overnight travel) up to 80% of the time to support busines**s**goals
Benefits
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with a high employer contribution.
- Tuition reimbursement.
- The Freedom 2 Save student debt program.
- FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
- This position is a remote based position.
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