Note: The job is a remote job and is open to candidates in USA. MeridianLink is seeking an Implementation Project Manager to lead the end-to-end delivery of Consumer/Opening implementations for new and existing customers. This role involves scheduling and leading implementation meetings, managing project timelines, and ensuring that customer deliverables are met.
Responsibilities
- Schedule and lead the all major milestone meetings including Kick-Off, UAT Kick-Off and Transition to Support
- Review the scope of work established by Sales and build the corresponding project timeline
- Hold weekly status calls with customers and hold them accountable to agreed-upon timelines, deadlines, and deliverables
- Hold internal syncs across teams as necessary throughout the project
- Track and manage ticket progress in JIRA and escalate as necessary
- Manage and maintain the project timeline in Smartsheet
- Serve as the first point of escalation for issues within the project, customer-facing or internal
- Evaluate and communicate project risk to stakeholders
- Provide regular project status updates to their Services Manager
- Lead and coordinate with Implementation Analysts (IAs) as part of the project team
- Monitor internal documentation and recommend improvements
Skills
- Career-development professional within the subject area
- Ability to conduct work assignments of increasing complexity under moderate supervision with some latitude for independent judgment
- Strong proficiency with Microsoft Office 365, including Excel and PowerPoint
- Ability to lead critical conversations with customers and maintain executive presence when engaging senior stakeholders
- Teamwork attitude, flexibility, and ability to manage different responsibilities/priorities at the same time
- Bachelor's degree and 2-4 years of relevant experience
- Experience with Smartsheet, JIRA, and Claude is a plus
Company Overview
Company H1B Sponsorship