Note: The job is a remote job and is open to candidates in USA. Rebar is building an AI-native operating system for commercial HVAC, electrical, and plumbing suppliers and subcontractors. The Implementation Manager will own client onboarding, training, troubleshooting, and early-stage success while developing repeatable implementation processes and partnering with Client Success, Product, Sales, Engineering, and company founders.
Responsibilities
- Own In-Person Onboardings: run kickoff sessions, virtual demos, and hands-on trainings
- Build Repeatable Processes: create playbooks, materials, metrics, and tracking
- Be the Voice of the Customer: gather feedback on-site (up to 50% travel) and feed it straight to the Founders
- Troubleshoot in Real Time: clear adoption blockers and keep implementations on track
- Collaborate with Founders, Sales, and Engineering to surface insights, champion the client perspective, and influence the product roadmap
- Help to maintain the client management section of our CRM and ticketing/messaging systems supporting inbound questions via email, live messaging, video calls, and tickets, ensuring fast, accurate, and tactical responses
- Create and maintain internal and client-facing documentation, including workflows, FAQs, and best practices grounded in real construction and HVAC use cases
- Help develop product demos, training materials, and short tutorials that make complex features easy to understand and adopt for technical and non-technical users
- Develop foundational knowledge of the product, platform, and core workflows
- Shadow client calls and participate in on-site kickoffs to understand implementation approach
- Gain familiarity with client use cases, operational processes, and success metrics
- Independently manage day-to-day digital client communications and resolve common support questions
- Confidently demo core product features and present value-driven solutions to clients
- Lead new client onboarding engagements, owning the full implementation lifecycle from Sales handoff through on-site kickoff
- Partner cross-functionally to drive client growth, engagement, and long-term adoption
- Act as a trusted client resource for product best practices and implementation guidance
Skills
- • 3+ years in a technical or operational role within the Commercial HVAC/Mechanical industry (e.g., Estimating, Project Management, or MEP Design)
- • HVAC industry familiarity (required)
- • Project-management chops: you thrive building processes from scratch and hitting deadlines
- • Top-notch communication: you simplify technical concepts for any audience
- • Willingness to travel frequently (up to 50% of each month)
- This is a full-time, remote based role, we are seeking candidates that live in the South Central US or in the Pacific timezone
- • Experience creating training content (videos, docs, workshops)
- • Proven track record of in-person rollouts and trainings
Benefits
- Meaningful equity grant, aligned with your background
- Medical, dental, and vision benefits
- Free lunches and dinners
- Full-time, remote-based role
Company Overview