Note: The job is a remote job and is open to candidates in USA. Sovos is a global provider of tax compliance solutions, dedicated to transforming tax compliance into a growth opportunity for businesses. As an Implementation Consultant II, you will guide clients through complex onboarding processes and ensure their long-term success with Sovos' products and services.
Responsibilities
- Serve as the primary point of contact for large, complex client implementations as well as standard clients when needed
- Develop and manage project plans, proactively identify risks, and resolve issues as they arise
- Collaborate with cross-functional teams to ensure configuration tasks are completed and key client requirements are met
- Produce thorough Client Procedures or solution architecture documents capturing all configuration details and go-forward support information
- Lead fast-paced working sessions with clients to design technology-based solutions for complex business challenges
- Prepare accurate and timely project status updates, managing stakeholder expectations throughout the project lifecycle
- Deliver a seamless, documented handoff to Client Support or Compliance Services teams upon implementation completion
- Continue service or support activities for clients after go-live, especially during peak processing periods
- Identify and implement process improvements across tools, documents, reports, and templates to strengthen the implementation practice
- Provide advanced training, coaching, and mentoring to teammates, as well as client-facing training as needed
- Partner with internal departments (Sales, Product, IT, Support, Managed Services, and others) to ensure all tasks align with the project plan and implementation methodology
Skills
- Experience in client implementation or project management
- Strong knowledge of tax rules and processes in the relevant product market
- Excellent time management, organizational, and decision-making skills
- Strong oral and written communication skills with the ability to convey complex concepts clearly
- Ability to work effectively with cross-functional teammates, colleagues, and clients
- Analytical mindset with the ability to concentrate on and resolve complex problems
- Due to client contractual obligations, the successful candidate will be asked to clear a background check and drug test upon hire
- Prior experience in a similar role
Benefits
- Flexible Time-Off
- Comprehensive Health, Dental and Vision benefits
- 401(k) with employee sponsored match
- Bi-Weekly Meeting Free Days
- Mentoring Programs
- Globally recognized Training and Development programs
- Tuition Reimbursement
- Time off to Volunteer
- Charitable Giving Match
- And more!
Company Overview
Company H1B Sponsorship