Note: The job is a remote job and is open to candidates in USA. ECI Software Solutions is seeking an Implementation Consultant to support the deployment of Amper, a manufacturing visibility and machine monitoring solution. The role leads customers from post-sale kickoff through go-live, overseeing hardware placement, machine connectivity, software configuration, training, troubleshooting, and stakeholder coordination.
Responsibilities
- Own customer implementations from post-sale kickoff through successful go-live, ensuring projects are delivered on time and aligned to customer expectations
- Serve as the primary implementation lead and trusted advisor during onboarding, installation, configuration, and early adoption
- Assess customer manufacturing environments and recommend effective approaches for hardware placement, machine connectivity, and system setup
- Advise customers on how and where to connect Amper to manufacturing equipment based on machine type, operating environment, and production workflows
- Work directly with customer stakeholders including plant managers, manufacturing engineers, maintenance teams, IT teams, and operations leaders to ensure successful deployment
- Configure software and support customers through setup, testing, validation, and training
- Partner with customers to align Amper’s capabilities to their specific manufacturing processes, business goals, and reporting needs
- Lead implementation project plans, including timelines, milestones, dependencies, risks, and communication across multiple stakeholders
- Identify, troubleshoot, and resolve technical and operational challenges during implementation, escalating when needed
- Support integrations and data flow discussions between Amper and customer systems, including ERP, MES, or other manufacturing software where applicable
- Deliver user enablement and training to help customers achieve fast time to value
- Document implementation requirements, technical decisions, configurations, and best practices
- Collaborate closely with internal teams including Sales, Customer Success, Product, Engineering, and Support to ensure a seamless customer experience
- Provide feedback from the field to Product and Engineering teams to improve implementation processes, product usability, and customer outcomes
- Contribute to the continuous improvement of implementation playbooks, documentation, and scalable onboarding processes
Skills
- 3–5+ years of experience in a customer-facing implementation, solutions consulting, technical account management, solutions engineering, industrial engineering, or similar role
- Experience working in or with manufacturing environments is required
- Strong understanding of shop floor operations, industrial equipment, and manufacturing processes
- Ability to understand how machines operate and advise on practical methods for connectivity, hardware deployment, and implementation in production settings
- Strong project management skills with experience leading complex implementations involving multiple stakeholders and timelines
- Proven ability to manage several projects at once while maintaining strong attention to detail and follow-through
- Technical aptitude with software systems, system configuration, integrations, networking fundamentals, and troubleshooting
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
- Comfortable working directly with customers onsite and remotely in industrial and production environments
- Highly organized, proactive, and customer-oriented with a strong sense of ownership
- Engineering background preferred, such as manufacturing engineering, industrial engineering, mechanical engineering, electrical engineering, or a related technical discipline
- Experience with manufacturing software such as ERP, MES, or machine monitoring platforms is highly preferred
Benefits
- Opportunity to work with innovative technology that is transforming manufacturing operations.
- High-impact role with direct influence on customer success, adoption, and long-term retention.
- Collaborative environment with cross-functional partnership across Product, Engineering, Sales, and Customer Success.
- Ability to work closely with manufacturers and help solve real operational challenges on the shop floor.
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