Note: The job is a remote job and is open to candidates in USA. Ecotrak provides a cloud-based facilities management platform for multi-site and facility-intensive businesses. The Implementation Consultant owns customer implementations from signed contract through go-live by managing projects, gathering requirements, configuring the platform, coordinating data migration and integrations, and delivering testing and training.
Responsibilities
- Own the end-to-end implementation plan for each assigned customer, including timelines, milestones, resourcing, dependencies, and risk tracking
- Lead recurring project status calls with customer stakeholders, providing clear updates on progress, blockers, decisions, and next steps
- Manage multiple concurrent implementations, prioritizing across accounts to meet go-live dates without sacrificing quality
- Identify scope changes, delays, dependencies, or at-risk projects early and escalate internally with a clear plan to get the implementation back on track
- Coordinate cross-functionally with Sales, Customer Success, Product, Engineering, and Support to resolve blockers and keep implementations moving forward
- Maintain accurate, up-to-date project documentation and status within project management and customer success tools
- Lead discovery and requirements-gathering sessions to understand each customer’s current processes, business requirements, and desired workflows, then translate those requirements into an effective Ecotrak configuration
- Configure the Ecotrak platform to match each customer’s site hierarchy, asset types, preventive maintenance schedules, user roles, approval workflows, and other business requirements
- Manage data migration and validation, including asset lists, vendor records, and historical work order data
- Coordinate the setup and testing of integrations between Ecotrak and customer business systems in partnership with Ecotrak’s integrations and engineering teams
- Coordinate user acceptance testing and go-live readiness, ensuring configuration, data, integrations, and customer teams are prepared for a successful launch
- Build and deliver role-based training and documentation so customer teams are prepared to operate the platform independently after launch
- Partner with Product to identify configuration gaps and recurring customer needs that may help inform future product improvements
Skills
- 3+ years of experience in software implementation, technical consulting, customer onboarding, or project management, ideally within a B2B SaaS environment
- Demonstrated ability to manage multiple customer projects simultaneously while balancing competing priorities and deadlines
- Comfort configuring software directly. You're not just managing the project plan; you're comfortable getting into the platform and setting it up
- Strong stakeholder management skills, with the ability to communicate effectively with everyone from executive stakeholders to day-to-day platform users
- Clear, structured communication skills, both written and verbal, including customer meetings, project updates, documentation, and internal escalations
- Comfort working with data, including spreadsheets, CSV imports, and basic data cleanup and validation
- A proactive, solutions-oriented approach when projects encounter challenges, with a focus on identifying the path forward and keeping teams aligned
- Experience implementing CMMS, IWMS, ERP, or similar facilities or operations software
- Background in facilities management, restaurant or retail operations, or other multi-site business environments
- Familiarity with project management tools such as Asana, Monday.com, or Smartsheet and customer success platforms such as Gainsight, Totango, or HubSpot
- Experience supporting SSO implementations and API-based integrations, including gathering technical requirements, coordinating setup and testing, troubleshooting issues, and validating successful integrations
- Familiarity with APIs, authentication concepts, integration workflows, and data mapping; basic SQL knowledge is a plus
Benefits
- Performance-based incentives
- Full benefits package: medical, dental, vision, life, and 401(k) with 4% match.
- Unlimited PTO and 12 paid holidays.
- Tuition reimbursement
- Team-building events
- Company swag
- A collaborative, innovative team where you’ll have the opportunity to make a meaningful impact on the customer experience and help shape how Ecotrak implementations scale.
Company Overview
Company H1B Sponsorship