Note: The job is a remote job and is open to candidates in USA. ZOLL Cardiac Management Solutions is dedicated to improving patient outcomes through innovative technologies. The Implementation Consultant will work closely with clients to develop and execute training plans, ensuring successful implementation and usage of ZOLL products.
Responsibilities
- Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration
- Lead in the development and ongoing maintenance of training and process material essential to the success of the implementation process
- Coordinate with support and product team to resolve customer issues during implementation process
- Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products
- Act as a training and product resource for other members of the ZOLL team
- Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience
- Work toward client success as an effective team member
- Train new hires in the implementation processes
Skills
- Bachelors degree or equivalent experience
- 3+ years experience in teaching, training or supporting others
- Understanding of adult learning challenges and how to overcome them
- Very strong customer-oriented focus and the ability to professionally handle difficult situations
- Excellent communication, documentation, grammar, and interpersonal skills
- Good technical aptitude for working with software and Microsoft Windows
- A high level of professionalism and the ability to think analytically
- Demonstrated leadership skills
- Ability to travel up to 50%
- Knowledge and experience in ZOLL software
Benefits
- Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com
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