Note: The job is a remote job and is open to candidates in USA. bswift is a benefits administration company that provides tailored solutions for clients. The Implementation Analyst II supports successful client implementations by configuring, testing, auditing, and managing client systems and data while providing client support and collaborating across teams.
Responsibilities
- Build and audit client sites, including benefit plan rules, plan details, rates, and enrollment rules
- Test client sites to ensure proper system functionality and quality
- Import client data into the system and ensure data accuracy throughout implementation
- Prepare employee and employer communication documents
- Triage client tickets and questions via email and voicemail and provide appropriate next response times
- Resolve data discrepancies with external vendors and ensure accurate information exchange
- Audit system data from various sources and produce summary and detailed reporting
- Prioritize tasks effectively and communicate any conflicts or escalations with team managers
Skills
- Bachelor's degree in business administration or related field (required)
- 2+ years of professional client-facing experience within analysis and data management
- Advanced proficiency in MS Excel (VLOOKUPs, data summaries) and working knowledge of other MS Office tools
- Extensive experience with databases, data interpretation, and data manipulation
- Strong written and verbal communication skills
- Ability to problem-solve using reference materials, testing, and informed questioning
- Ability to operate and make timely decisions in a fast-paced, ambiguous environment
- High level of productivity, reliability, organization, accuracy, and thoroughness
- Passion for teamwork and delivering excellent client service
- Experience with HR, benefits administration, or HRIS systems
- Experience with system integrations or large data imports
- SQL or advanced data analysis skills
Benefits
- Access to health, dental, and vision plans to support your wellness and that of your family.
- Performance-based incentives for most roles.
- Remote first, Office friendly environment!
- Employer-sponsored retirement savings programs.
- Opportunities for career growth, including training and access to resources to support your career progression.
- A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
- Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
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