Note: The job is a remote job and is open to candidates in USA. GovPilot provides cloud-based software solutions that help local governments improve their communities. The Implementation Analyst will support customer implementations from kickoff through go-live, configuring the Hedgerow platform, managing data and reporting, training users, troubleshooting issues, and improving onboarding processes.
Responsibilities
- Support the Project Manager in executing the implementation process for new Hedgerow customers, from kickoff through go-live
- Analyze and understand each customer's business processes and apply best practices to guide how those processes translate into Hedgerow
- Become a product expert to configure the platform to match each agency's specific workflows, data, and compliance requirements
- Create custom reports using Hedgerow's report writing tool, which often involves complex SQL stored procedures
- Train customer teams (inspectors, administrators, and staff) on how to use Hedgerow
- Identify and troubleshoot technical or process issues that arise during setup, escalating to the Project Manager as needed
- Use AI tools to accelerate documentation, data mapping, and configuration work, and help identify where AI can improve implementation speed and quality
- Document implementation processes and contribute to internal playbooks to improve future onboarding
Skills
- * 5+ years of experience in implementation or onboarding of SaaS solutions
- * Ability to manage multiple customer implementations simultaneously
- * Comfort working with data, including understanding data structures, interpreting datasets, and validating accuracy across systems
- * Working knowledge of SQL (queries and report writing across relational databases)
- * Comfort using AI tools (such as Claude or similar) to speed up data analyses, documentation, and configuration work
- * Excellent communication skills, both verbal and written, with the ability to translate technical concepts for non-technical government staff
- * Proficiency with tools like HubSpot, or similar CRM/project management platforms
- * A problem-solving mindset and comfort navigating ambiguity
- * Strong understanding of SaaS platforms, cloud environments, and data management principles required
- * Proficiency with tools such as Wrike, HubSpot, Salesforce, Jira, or other implementation-related platforms required
- * Experience in Gov-Tech SaaS, public health, environmental health, or a related sector
- * Experience implementing SaaS solutions for local governments or public health/environmental agencies
- * Hands-on experience using AI tools to improve workflow efficiency (e.g., data transformation scripts, documentation generation, process automation)
- * Self-motivated, detail-oriented, and driven to see a project through to a successful launch
Benefits
- Unlimited PTO for United States
- Accrued PTO for Canada
- Remote Workforce
- Comprehensive health, dental, and vision insurance for the United States
- Professional development opportunities and learning budget
- Home office and IT budget
- Supportive team environment
- The chance to work on innovative projects with cutting-edge technologies
- A lot of freedom to organize your work and life. We focus on impact and results, not complicated bureaucracy and unnecessarily rigid standards.
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