Note: The job is a remote job and is open to candidates in USA. Ethos Risk Services is seeking an IME Operations Manager for its Medical Management team. The role oversees scheduling and coordination of independent medical examinations, record reviews, and functional capacity evaluations while managing daily operations, supervising team members, and ensuring timely, accurate service and a strong client experience.
Responsibilities
- IME & Case Coordination – Coordinate Independent Medical Examinations (IME), Record Reviews, and Functional Capacity Evaluations (FCE) by reviewing claim information, identifying appropriate providers, and ensuring all client requirements are met
- Scheduling Management – Schedule appointments, manage calendars, coordinate logistics, and communicate appointment details to all parties involved
- Provider Relations – Partner with physicians and medical providers to secure availability, obtain required documentation, and facilitate timely service delivery
- Client Communication – Serve as a primary point of contact for clients by providing case updates, responding to inquiries, and ensuring a high level of customer service
- Administrative Operations – Generate appointment letters, cover letters, invoices, mileage reimbursements, and other case-related documentation while maintaining accuracy and compliance
- Ancillary Service Coordination – Arrange transportation, interpretation, and other support services necessary to facilitate successful examinations and reviews
- Team Leadership & Development – Supervise the Assistant Operations Manager, including training, coaching, performance management, attendance oversight, and professional development
- Compliance & Quality Assurance – Ensure adherence to client requirements, company policies, state statutes, deadlines, and confidentiality standards
- Process Improvement – Identify opportunities to improve operational efficiency, enhance service delivery, and support the continued growth of the IME Division
Skills
- High school diploma or equivalent
- Minimum of 1 to 3 years of customer service, scheduling, administrative, operations, or healthcare support experience
- Strong communication and organizational abilities
- Attention to detail and problem-solving skills
- Ability to multitask and manage deadlines
- Professionalism, discretion, and confidentiality
- Proficiency with Microsoft Office Suite products
- Associate's degree or Bachelor's degree in Business Administration, Healthcare Administration, or a related field
- Industry experience in healthcare, medical administration, workers' compensation, claims, or insurance industry experience
- Independent Medical Examination (IME), record review, or medical scheduling experience
- Experience in leadership, coaching, supervising a small to mid-size team
Benefits
- Remote work arrangement
Company Overview
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