Note: The job is a remote job and is open to candidates in USA. CommonSpirit Health is seeking an IDX Training and Quality Analyst to deliver end-user training and support for the IDX Practice Management System. The role provides on-the-job user support, develops and maintains training programs and materials, analyzes system needs, improves processes, resolves user concerns, and supports clinic expansions and moves.
Responsibilities
- Responsible for delivering effective end user training and support, using existing training materials and procedures to all end users of the IDX program
- Collaborate in the development and maintenance of training materials, including but not limited to scripts, scenarios, and training schedules
- Conduct assigned studies, applying needs analysis and systems analysis method/techniques
- Identify where and how cost and time-effective improvements can be made to IDX system processes
- Problem solve and assess questions/concerns from IDX users
- Travel to support clinic expansions or clinic moves where the IDX system is in use
Skills
- * Two (2) years of experience in a healthcare environment
- * Two (2) years of experience working with IDX practice management software
- * Three (3) years experience providing training and guidance in a healthcare setting. Ability to develop, design, and deliver course content
- * 2-year college degree or equivalent work experience required
- * Excellent verbal and written skills required
- * Computer literacy and competency, including the use of word processing, databases, email, and Learning Management Systems. Ability to support go-lives of system components as necessary. Excellent communication and team-building skills. Ability to work independently as well as in a collaborative environment. Ability to use discretion and independent judgement for more than 50% of their duties
- * Five (5) years of experience in a healthcare environment working with IDX practice management software preferred
- * Five (5) years of experience with IDX practice management software preferred
- * Five (5) years experience providing training and guidance in a healthcare setting preferred
- * 4-year college degree or equivalent work experience preferred
- * Physician practice/medical office experience preferred
Benefits
- As a remote employee, we will provide you with the equipment needed to work from home, including a laptop, docking station, dual monitors, and accessories.
- This position is work from home for residents of CA, NV or AZ, within driving distance to Dignity Health clinics.
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