Note: The job is a remote job and is open to candidates in USA. Johnson Controls is a global provider of thermal management, building systems, energy efficiency, and decarbonization solutions. The HVAC Service Operations Manager leads customer account service operations, drives profitability and productivity, manages customer relationships, and oversees employee development, staffing, and safety compliance.
Responsibilities
- Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base
- Drives profitability and productivity of the team
- Manages customer relationship development and satisfaction
- Responsible for employee development and retention and for safety program compliance
- Set and monitor goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Drives L&M growth through Technicians and Team Leads
- Leads the execution efforts of assigned Service business to include warranty-related customer issues
- Responsible for procuring and mainlining fleet and tools inventory
- Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process
- Reviews and approves all L&M quotations
- Responsible for budgeting, forecasting, accounts payables/receivables
- Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training, and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues
- Responsible for safety performance and program compliance
Skills
- Technical school training or equivalent experience in the HVAC or building controls industry
- Three or more years of management experience in a similar service deliverable environment
- To be successful in this position you must have a passion for leading people as the teams are comprised of a diverse workforce with union and non-union employees
- Strong technical ability and to prioritize work activities for the team, scheduling, and lead a diverse team
- Strong interpersonal, customer service, negotiating skills
- Demonstrated competence in writing and verbal communication skills
- Basic financial accounting experience
- Demonstrated proficiency in MS office products and basic Windows environment
- Diploma in Electronic or Mechanical Systems
- Five years prior experience in the HVAC or building controls industry
- Five plus years in a service management role directing a similar service deliverable team
Benefits
- Competitive bonus plan that will take into account individual, group, and corporate performance.
- Three weeks paid vacation in a calendar year.
- Holidays.
- Sick time.
- Three PTO days in a calendar year.
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
- Extensive product and on the job/cross training opportunities.
- Encouraging and collaborative team environment.
- Providing scheduling and management support.
- JCI Employee discount programs (The Loop by Perk Spot).
Company Overview
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