Note: The job is a remote job and is open to candidates in USA. AllSTEM Connections is seeking an HR Advisor/HR Specialist to support employees by managing HR inquiries through ServiceNow. This role handles high-volume HR support, including employment verification, benefits, separations, and general HR questions while escalating complex issues to the appropriate HR teams.
Responsibilities
- Manage Tier 1 employee HR inquiries through ServiceNow
- Respond to questions regarding benefits, employment verification, separations, and HR policies
- Escalate complex cases to HR Centers of Excellence when needed
- Maintain timely responses and high customer satisfaction
- Collaborate with global HR teams to ensure seamless employee support
Skills
- Bachelor's degree required
- 2+ years of HR Operations or HR Shared Services experience
- Experience with Workday and ServiceNow
- Experience managing high-volume ticket queues
- Experience supporting employees with a wide range of HR processes
- Background in Financial Services, Technology, Startup, or Fortune 500 companies
- Experience in HR Operations or Shared Services within a global organization
Company Overview