Note: The job is a remote job and is open to candidates in USA. FMP Consulting is hiring an HR Information Systems Specialist to support the U.S. Securities and Exchange Commission's human resources technology environment. The role administers and enhances HR systems, provides user support and troubleshooting, and contributes to workflow automation, process improvement, system implementations, and training.
Responsibilities
- Administer and maintain HR information systems and related applications
- Manage user accounts, access permissions, and security roles
- Support system configurations and routine system maintenance activities
- Execute recurring and annual processing activities within HR systems
- Manage and validate census files and other HR data uploads
- Monitor system performance and support day-to-day operations
- Serve as a primary point of contact for HR system questions and support requests
- Troubleshoot user access issues, workflow problems, and system-related inquiries
- Research and resolve technical and functional issues in collaboration with stakeholders and system vendors
- Document issues, resolutions, and support procedures
- Support workflow automation and business process improvement initiatives
- Assist with configuring and maintaining automated processes and service request workflows
- Partner with HR and business stakeholders to improve operational efficiency
- Support platforms such as ServiceNow HRSD (askHR), Microsoft Power Apps, SharePoint, Power BI, Salesforce, and related enterprise tools
- Assist with requirements gathering and business process documentation
- Support system upgrades, enhancements, and new functionality deployments
- Participate in testing activities, including user acceptance testing (UAT)
- Validate system changes and support implementation efforts
- Assist with change management and user adoption activities
- Develop and maintain user guides, job aids, standard operating procedures, and training materials
- Deliver end-user training sessions and system demonstrations as needed
- Create and maintain documentation supporting HR technology processes and procedures
Skills
- Bachelor's degree in Human Resources, Information Systems, Business Administration, Public Administration, or a related field
- Three plus years of experience supporting Federal HR programs, systems, or workforce operations, to include terminology, regulations, procedures, and practices
- Expert knowledge of the administration of Human Resources Information Systems (HRIS)
- Proven experience with workflow and process automation platforms such as ServiceNow, SharePoint, Salesforce, Power BI, Micropact, or similar
- Experience supporting end users and troubleshooting system issues
- Knowledge of HR processes, data management, and business operations
- Strong analytical, organizational, and problem-solving skills
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and work effectively in a client-service environment
- Must meet eligibility requirements for access to classified information
- Experience supporting HR technology implementations, upgrades, or enhancements
- Experience developing user documentation, job aids, and training materials
- Experience participating in testing and deployment efforts
Benefits
- Opportunity to support meaningful federal HR initiatives while continuing to grow your expertise in HR systems and business process automation.
- Collaborative, inclusive, and positive work culture that supports employees and values diverse perspectives and experiences.
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