Note: The job is a remote job and is open to candidates in USA. National Experienced Workforce Solutions (NEW Solutions) seeks a Human Resources Generalist to serve as the primary HR connection for Enrollees and Field Operations. The role provides direct HR support, coordinates personnel actions, guides workplace concern resolution, and maintains documentation and compliance throughout the Enrollee lifecycle.
Responsibilities
- Serves as the primary HR contact for Enrollees regarding workplace concerns, HR policies, employment-related questions, and requests for support
- Partners with Field Operations to coordinate and process Enrollee personnel actions, including onboarding, status changes, transfers, leave, performance matters, corrective actions, and separations
- Clarifies the respective responsibilities of Human Resources and Field Operations and ensures Enrollee matters are directed to the appropriate resource
- Advises Field Operations staff on the consistent interpretation and application of HR policies, procedures, documentation requirements, and escalation protocols
- Evaluates Enrollee concerns, determines appropriate next steps, and coordinates with HR leadership, Benefits, Legal, or program management when additional expertise or review is required
- Conducts or supports workplace reviews and investigations involving Enrollees and ensures concerns are addressed objectively, respectfully, and in a timely manner
- Maintains accurate case records, personnel-action documentation, communications, and follow-up activities in applicable systems
- Monitors Enrollee cases, recurring concerns, service trends, and process gaps and recommends improvements that strengthen communication, consistency, and the Enrollee experience
- Develops resources and provides guidance to Enrollees and Field Operations staff regarding HR processes, available support, workplace expectations, and methods for raising concerns
- Ensures Enrollee-related actions comply with applicable federal, state, and local employment requirements, contractual obligations, and organizational policies
Skills
- Bachelor's Degree
- 2 - 4 Years
- Education and experience requirements may be substituted on a year-for-year basis by relevant, demonstrated, progressive, and directly-related education/work experience
Benefits
- Medical, dental, and vision insurance plans with employer contributions.
- 401(k) plan with the company matching.
- Paid time off, including vacation days, sick leave, holidays, and personal days.
- Opportunities for professional growth via an extensive Learning Management System.
- Employee assistance programs and resources to promote work-life balance.
- Remote (US).
Company Overview