Note: The job is a remote job and is open to candidates in USA. Legacy Health is a healthcare organization focused on helping employees, patients, communities, and the broader world. The HR Service Center Generalist provides responsive HR support to employees, answers questions, resolves issues, interprets HR policies and regulations, maintains accurate HR data, and collaborates on organizational initiatives and projects.
Responsibilities
- Serve as a key point of contact for Legacy Health employees, delivering responsive and knowledgeable support in a call center environment
- Utilize advanced knowledge of organizational policies and HR programs, including: Absence Management, Benefits, Compensation, Employee Relations, Employment, Business Intelligence, Organizational Development
- Apply understanding of municipal, state, and federal regulations to provide accurate HR guidance and support
- Collaborate with HR staff and other departments to resolve inquiries and support organizational initiatives
- Facilitate and participate in departmental, divisional, and system-wide projects and initiatives
- Maintain accurate HR data to ensure compliance with regulatory requirements
- Escalate complex or sensitive issues to appropriate HR leaders or specialists for further investigation and resolution
Skills
- Bachelor's degree in Human Resources, Business or a related field
- Two years of applicable HR generalist experience
- Advanced use of personal computers, MS Office, and HR applications
- Advanced knowledge and use of HR policies, standards, practices and regulations related to all HR functional areas, internal policies, practices governing payroll and wage and hour to ensure compliance with municipal, state and federal wage and hour law(s)
- Excellent organizational, customer service, and written and verbal communication skills
- Tact and diplomacy when communicating with customers
- Ability to effectively interact with internal and external customers over various communication platforms
- Objectively communicate with employees through complex, difficult and emotional issues
- Make recommendations to effectively resolve problems or issues, by utilizing judgment that is consistent with standards, practices, policies, procedures, regulation and/or employment law
- Maintain accurate HR data to ensure compliance with regulatory requirements
- Three or more years of HR experience
- Experience with LEAN processes and tools
- Advanced cognitive and analytical skills
- Ability to collect, report, and participate in presenting data and information to diverse audiences to all levels of the organization
Benefits
- This is a remote position; however, you must reside in Oregon or Washington.
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