Note: The job is a remote job and is open to candidates in USA. Resource Logistics Inc. is seeking an experienced Human Resource Business Process Consultant with deep knowledge of HR operations and ServiceNow HR Service Delivery. The role partners with clients and internal teams to analyze, design, and implement optimized HR processes, serving as a bridge between HR functional teams and technical developers to align solutions with best practices, compliance requirements, and user experience expectations.
Skills
- Bachelor's degree in Human Resources, Business, Information Systems, or related field
- 8-10 years of HR experience, with strong knowledge of HR service delivery models
- 4+ years of experience implementing or working with ServiceNow HRSD
- Strong understanding of HR Case Management
- Strong understanding of HR Knowledge Management
- Strong understanding of Lifecycle Events
- Strong understanding of HR data privacy and compliance
- Proven experience in HR process design, optimization, and change enablement
- Excellent communication, facilitation, and stakeholder engagement skills
- Ability to translate business needs into structured user stories or functional specifications
- Must have CSA and CAD certifications with ITSM
- Certification on ServiceNow HRSD Implementation Specialist
- CTA or CMA certifications are good to have
- Experience working in a consulting or HR transformation environment
- Familiarity with Agile/Scrum methodologies and ServiceNow implementation approaches
- Experience with integrations between ServiceNow and HCM systems (e.g., Workday, SuccessFactors, UKG, Oracle & Payroll systems)
- Exposure to global HR operations and multilingual/multi-region HR service delivery
Company Overview
Company H1B Sponsorship