Note: The job is a remote job and is open to candidates in USA. LMI is seeking a Human-Centered Design Specialist III-IV specializing in UI/UX to support U.S. Department of Veterans Affairs programs. The role is responsible for designing accessible, intuitive digital experiences through research, interaction design, prototyping, usability testing, stakeholder collaboration, and implementation support.
Responsibilities
- Design intuitive, effective, and visually cohesive user experiences for digital products supporting VA programs and stakeholders
- Translate research findings, business requirements, user needs, and technical requirements into clear design concepts
- Develop user flows, task flows, information architectures, navigation models, wireframes, interface designs, and interactive prototypes
- Create low- through high-fidelity designs that enable stakeholders to experience and evaluate concepts before development
- Design interface components, interaction patterns, layouts, forms, dashboards, workflows, and data-rich experiences
- Establish and apply consistent visual and interaction patterns across digital products
- Contribute to design systems, component libraries, UX standards, and reusable design assets where appropriate
- Prepare clear developer handoff documentation and collaborate with technical teams during implementation
- Participate in design reviews and provide design guidance as solutions move from prototype through development
- Conduct stakeholder interviews, user interviews, workshops, usability studies, and other HCD discovery activities
- Help stakeholders articulate user goals, needs, frustrations, behaviors, workflows, and desired outcomes
- Synthesize qualitative research into findings, themes, personas, user journeys, experience maps, design principles, and recommendations
- Connect research findings directly to UI/UX design decisions
- Develop and test design hypotheses through prototypes and iterative user feedback
- Facilitate usability testing and translate test results into prioritized design improvements
- Apply Section 508, WCAG, and inclusive-design requirements to digital experiences
- Design for users with different abilities, levels of digital proficiency, roles, and operating environments
- Incorporate accessibility considerations into navigation, forms, visual hierarchy, content presentation, interaction patterns, and prototypes
- Collaborate with technical teams to address accessibility early rather than treating compliance as a final-stage review
- Support development of Magnify Reports, the formal HCD deliverable associated with each SBIR contract
- Provide research findings, personas, journey maps, visualizations, prototype concepts, user feedback, and design recommendations for inclusion in formal HCD documentation
- Develop polished visual artifacts and presentations to communicate findings and proposed experiences to client and internal stakeholders
- Clearly document design rationale and trace significant design decisions back to user research or validated requirements
- Facilitate design sessions, co-design workshops, prototype reviews, and usability-testing sessions
- Present design concepts and explain design decisions to technical and non-technical stakeholders
- Collaborate closely with HCD researchers, technical designers, developers, analysts, product owners, healthcare subject matter experts, and program leadership
- Balance user needs, business requirements, accessibility considerations, and technical constraints when developing solutions
- Participate in Agile ceremonies and integrate UX activities into iterative delivery cycles
- Participate actively in LMI's HCD community of practice by sharing tools, templates, patterns, techniques, and lessons learned
Skills
- * Bachelor's degree in Human-Centered Design, User Experience Design, Interaction Design, Graphic Design, Human-Computer Interaction, Information Design, Psychology, or a related field
- * 5-7+ years of professional experience in UI/UX, product design, HCD, interaction design, or a related discipline
- * Demonstrated experience designing digital products from early concept through prototype and development handoff
- * Strong proficiency with Figma or comparable modern UI/UX design and prototyping tools
- * Demonstrated experience developing user flows, wireframes, interactive prototypes, and polished interface designs
- * Strong understanding of information architecture, interaction design, visual hierarchy, usability, and user-centered design principles
- * Experience conducting or participating in user research and usability testing
- * Ability to translate research findings and complex requirements into intuitive user experiences
- * Knowledge of Section 508, WCAG, accessibility, and inclusive-design practices
- * Strong written, verbal, presentation, and facilitation skills
- * Ability to independently organize and prioritize design work across multiple activities
- * Ability to work effectively with both technical and non-technical stakeholders
- * Ability to obtain and maintain a Public Trust clearance
- * Master's degree in Human-Centered Design, Human-Computer Interaction, UX Design, Interaction Design, or a related field
- * Portfolio demonstrating UI/UX design, research-informed design decisions, user flows, wireframes, prototypes, design systems, or shipped digital experiences
- * Experience designing for federal government, healthcare, public-sector, or enterprise environments
- * Prior experience supporting VA or VHA programs
- * Experience designing dashboards, complex workflows, enterprise applications, or data-rich experiences
- * Experience creating or contributing to design systems and reusable component libraries
- * Familiarity with Microsoft Power Platform, SharePoint, Power BI, or Microsoft 365 environments
- * Experience with Agile, Lean UX, Design Thinking, or iterative product development
- * Relevant UX, accessibility, HCD, or Agile certifications
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