Note: The job is a remote job and is open to candidates in USA. The Middle Six is a sales consulting firm that builds and implements HubSpot solutions for small and mid-sized businesses. The HubSpot Account Manager owns ongoing client relationships, drives retention and account growth, provides portal guidance and troubleshooting, and develops opportunities through the HubSpot partner ecosystem.
Responsibilities
- Serve as the primary point of contact for an assigned book of HubSpot clients
- Run a proactive, scheduled check-in cadence — clients hear from you before they need something
- Reconnect with inactive clients and bring them back into active engagement
- Manage client-facing Slack and Microsoft Teams channels, escalating technical issues to our implementation team
- Keep account notes, findings, and commitments documented in HubSpot and ClickUp
- Review client portals to find underused features, workflow gaps, and opportunities for additional work
- Identify and pursue growth opportunities — additional scopes, hub expansions, seat and tier upgrades, and ongoing retainers
- Deliver HubSpot demos for prospective clients alongside our Sales Pod
- Partner with our Sales Pod to register HubSpot leads and keep our deal registrations current and accurate
- Build real working relationships with HubSpot sellers and growth specialists so we get pulled into more opportunities — this is relationship-building inside HubSpot itself, not just with our clients
- Join our weekly 30-minute meeting with HubSpot's Partner Development Manager, alongside our owner and our HubSpot director — you'd be in the room where the partnership gets steered
- Run weekly HubSpot office hours — a standing 30-minute open session where clients bring questions and get them answered live
- Answer day-to-day HubSpot questions and troubleshoot issues that don't require a full implementation
- Track HubSpot releases and betas, and tell specific clients why a specific new feature matters to them
- Find features clients already pay for but haven't turned on — and get them turned on
Skills
- Hands-on HubSpot experience. This is not a role to learn HubSpot in. You need to be able to open a client's portal and know what you're looking at
- Experience in a client-facing account management, customer success, account executive, or solutions consulting role
- A track record of growing existing accounts — renewals, expansions, or upsells — not only net-new hunting
- Ability to troubleshoot common HubSpot configuration and workflow issues independently
- Comfort running product demos for prospects, and running a recurring live session in front of a group
- Strong written and verbal communication — you'll be the face of our company in a client's Slack or Teams channel and in front of HubSpot's team
- Self-directed and organized enough to manage a book of accounts on cadence without being chased
- US-based and available during US business hours, with Central time overlap
- Current HubSpot certifications (Sales Hub, Marketing Hub, Service Hub, or CRM)
- Experience at a HubSpot Solutions Partner or similar agency
- Familiarity with the HubSpot partner ecosystem — deal registration, co-selling with HubSpot reps, or working with a Partner Development Manager
- Familiarity with ClickUp or comparable project management tools
- Experience selling to small and mid-sized businesses, where the buyer is often the owner
- Based in the greater Milwaukee area
Benefits
- W-2 employee, hourly (non-exempt)
- 15–25 hours per week to start, with room to grow as the client book grows
- Remote, US-based
- Occasional in-person time with the team and local clients is a plus, not a requirement
- Commission on upsells, new retainers, and reactivated accounts
Company Overview