Job Summary:
We are seeking a reliable, patient, and customer-service-oriented Remote HR & Technical Support Specialist to join our Human Resources team. This primarily phone-based role is responsible for assisting caregivers with general HR inquiries, providing technical support for the HHAeX+ mobile application, and managing incoming calls. The ideal candidate will be comfortable handling a high volume of calls, patiently guiding caregivers through application-related issues, troubleshooting technical problems, and ensuring inquiries are properly addressed and resolved. This position also involves maintaining accurate documentation of caregiver interactions, following up on outstanding issues, routing inquiries to the appropriate departments, and supporting basic HR administrative and occasional compliance-related tasks. We are looking for a resourceful, organized, and adaptable individual with strong communication and problem-solving skillswho can provide professional and efficient customer service while working independently in a fast-paced environment.
Key Responsibilities:
- Answer incoming calls and assist caregivers with general HR questions and concerns.
- Provide HHAeX+ mobile application support, including registration, login issues, activation codes, and troubleshooting.
- Assist caregivers with clock-in/clock-out issues and application navigation.
- Route inquiries to the appropriate department when necessary.
- Follow up with caregivers to resolve outstanding issues.
- Maintain accurate documentation and notes of caregiver interactions.
- Support basic HR administrative and occasional compliance-related tasks as needed.
- Perform other duties related to the position as assigned.
Qualifications & Requirements:
- Proficient level of English (written and spoken).
- Strong communication and customer service skills.
- Comfortable handling a high volume of incoming calls.
- Previous call center, customer service, or HR experience preferred.
- Effective troubleshooting skills and the ability to navigate multiple software systems.
- HHAeX or home care experience is a plus, but not required.
- Tech savvy, resourceful, accountable, with a strong sense of ownership.
- Out-of-the-box thinker, highly adaptable, reliable, self-motivated, and confident.
- Strong problem-solving skills with the ability to work independently.
- Strong attention to detail and multitasking skills in fast-paced work environments.
- Excellent organizational skills with the ability to manage daily operations.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Familiar with standard business tools (email, spreadsheets, document management).
- Ability to quickly learn new systems, software, and workflows.
- Ability to follow established processes accurately with minimal supervision.
- Ability to work U.S. EST (New York) business hours and adapt to business needs.
- Interested in long-term career opportunities.
- Able to undergo a background check.
- Reliable Windows 10+ computer, two monitors, and high-speed internet.
- Reliable backup power source (e.g., power bank, UPS, inverter, or generator) for uninterrupted work during outages.
- Professional home workstation capable of supporting uninterrupted remote work.
Compensation & Benefits:
- 100% remote work.
- Compensation in USD.
- Full-time position with 40 hours weekly.
- Please note that this is a long-term opportunity.
- Great work environment with potential for growth.
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