Note: The job is a remote job and is open to candidates in USA. LHH is working with its client to support an HR Operations Manager position. The role manages the day-to-day administration and execution of core human resources operations, including payroll, leave, benefits, 401(k) administration, HRIS management, employee records, compliance, recruitment support, onboarding, and employee support. The position partners closely with the HR Director and identifies opportunities to improve HR processes and workflows.
Responsibilities
- Own the bi-weekly payroll process with oversight from the HR Director
- Review and process timecards, employee changes, deductions, taxes, and other payroll-related information
- Conduct payroll audits, reconciliations, and quality-control checks to ensure accuracy and compliance
- Research and resolve payroll issues promptly, partnering with internal and external stakeholders as needed
- Maintain accurate payroll records and documentation
- Administer employee leave programs, including FMLA, disability, and applicable federal, state, and local leave requirements
- Coordinate leave requests, documentation, eligibility, tracking, and return-to-work processes
- Partner with employees, supervisors, benefits providers, and other stakeholders to ensure timely and consistent leave administration
- Maintain accurate and confidential leave records
- Partner with the organization's 401(k) Third Party Administrator (TPA) to support day-to-day plan administration
- Manage employee contributions, loans, changes, reconciliations, and related payroll activities
- Respond to employee questions and coordinate with internal and external partners to resolve issues
- Support accurate and timely processing of retirement plan-related transactions and documentation
- Maintain accurate employee, payroll, and HR records within the HRIS
- Ensure data integrity through regular review, auditing, and reconciliation
- Independently research and troubleshoot HRIS, payroll, and employee data issues
- Maintain appropriate documentation and confidentiality of employee information
- Support system updates, testing, and process improvements as needed
- Support day-to-day benefits administration, including employee changes, enrollment-related activities, payroll deductions, and HRIS updates
- Respond to employee benefits questions and coordinate with benefits providers and internal partners as needed
- Help ensure accurate and timely benefits-related transactions and records
- Partner with the HR Director to support recruitment activities based on organizational needs
- Coordinate and facilitate onboarding processes for new employees
- Ensure new-hire information, documentation, and HRIS records are completed accurately and timely
- Help create a positive and organized employee onboarding experience
- Administer HR policies, procedures, and operational processes
- Support compliance with applicable federal, state, and local employment requirements
- Maintain accurate HR documentation and records
- Assist with audits, reporting, and other compliance-related activities as needed
- Stay informed of relevant HR and employment requirements and identify areas requiring attention or action
- Serve as a responsive HR resource for employees and supervisors
- Provide timely guidance and follow-through on HR policies, processes, benefits, leave, payroll, and other employee-related questions
- Handle sensitive and confidential information with professionalism and discretion
- Escalate complex or sensitive matters to the HR Director when appropriate
- Identify opportunities to improve HR processes, documentation, systems, and workflows
- Develop and implement practical improvements that increase efficiency, accuracy, and employee service
- Take ownership of projects and follow through from identification of an opportunity through completion
- Help establish and maintain clear, consistent HR processes and documentation
Skills
- 4+ years of progressive HR or People Operations experience
- Hands-on experience administering employee leave programs and supporting employment compliance
- Strong HRIS experience, including the ability to independently research and troubleshoot system and data issues
- Experience supporting multiple teams, departments, or internal clients simultaneously
- Strong attention to detail with demonstrated ownership, follow-through, and accountability
- Ability to prioritize competing responsibilities, manage deadlines, and work independently
- Strong communication and interpersonal skills, with the ability to support employees and leaders effectively
- Ability to handle confidential and sensitive employee information with discretion and professionalism
- Experience with payroll, benefits, and/or retirement plan administration strongly preferred
- HRCI certification (PHR) or SHRM certification (SHRM-CP) is a plus
Benefits
- Primarily remote position
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability
- Additional voluntary benefits
- EAP program
- Commuter benefits
- 401K plan
- Flexibility to choose the type of coverage that meets individual needs
- Paid Sick Leave, where required by law
- Any other paid leave required by Federal, State, or local law
- Holiday pay upon meeting eligibility criteria
Company Overview